What are the responsibilities and job description for the Field Service Technician position at Edge Building Solutions?
Description
Position Summary/Objective:
Century Cabinets, Inc. is seeking a Field Service Representative with Construction experience. The ideal candidate will act as liaison between Century Cabinets and builders/superintendents/sub-contractors to assure excellent completion of all orders.
Essential Functions:
- Act as Liaison to Customers (Field Personnel/Superintendents/Sub-Contractors)
- Perform Homeowner Warranty and Service work as required.
- Schedule Drops/Installation of countertops with partner fabricators
- Assist with any other duties as assigned by management.
Job Competencies:
- Exceptional interpersonal and communication skills
- Strong project management skills
- Strong problem-solving, critical thinking and decision-making skills
- Strong service mentality
- Must have used carpentry equipment and can understand measures
Qualifications:
- Cabinet Industry knowledge Preferred
- Experience of Carpentry or tools required
- Excellent communications skills – ability to be clearly understood on phone as well as clear concise written communication.
- Excellent multi-talker
- Exceptional problem-solving skills
- Ability to thrive in a fast-paced environment.
- Ability to effectively represent Century Cabinets with our customers & subcontractors.
- Knowledge of Smartsheet’s and Quick Books helpful
- Prior experience with online builder supply portals (i.e., Supply Pro) helpful
Physical Demands:
- Prolonged periods at a job site.
- Must be able to lift 25 pounds at times.
Work Environment:
This is a full-time position. It will involve traveling to and from work sites.
Travel:
Travel may be required for this position and will mostly involve driving. (>75%)
REQUIREMENTS
Edge Building Solutions is a group of incredible visionaries and crafts people providing design-build solutions for residential and commercial interiors. From staircases to cabinets, our companies create solid structures that leave a lasting impression. This passion has led us to build a portfolio of well-crafted interior solutions, each one backed by specialized expertise. Every space begins with an idea and requires a vision and precision to bring it to life. It’s a partnership. It’s an art form. And it’s the type of honest work that has earned us a reputation of trust and mastery.