BDC Agent

Now Hiring: Business Development Center (BDC) Agent

We are seeking a highly driven, performance-focused BDC Agent who thrives in a fast-paced call center environment and is motivated by measurable results. This role is critical to driving dealership traffic by efficiently converting leads into scheduled appointments while delivering a professional and positive customer experience.

Key Responsibilities:

• Manage a high volume of inbound and outbound calls, emails, texts, and internet leads with speed and accuracy

• Engage customers to identify needs, overcome objections, and drive appointment setting with our sales team

• Consistently meet or exceed daily call, contact, and appointment-set benchmarks

• Create urgency and motivation for customers to visit the dealership and speak with a salesperson

• Accurately document all customer interactions and outcomes in the CRM

• Collaborate with sales teams to ensure strong appointment show rates and smooth transitions

• Maintain compliance with scripting, follow-up cadence, and call quality standards

Performance Expectations:

• Achieve individual and team KPIs, including call volume, contact rate, appointment-set rate, and show rate

• Demonstrate efficient time management and productivity throughout scheduled shifts

• Adapt quickly to coaching and performance feedback to improve results

• Maintain a professional, customer-focused approach while driving sales outcomes

Ideal Candidate:

• Results-oriented with a strong sales and performance mindset

• Comfortable working in a metrics-driven call center environment

• Excellent verbal communication and persuasion skills

• Highly organized, dependable, and goal-motivated

• Automotive BDC or call center experience preferred, but not required

Why Join Us:

• Performance-based compensation with incentive opportunities

• Clear expectations, coaching, and growth pathways

• Collaborative, high-energy team environment

• A role where your productivity directly impacts dealership success

If you’re motivated by performance, thrive on accountability, and take pride in delivering a strong first impression that drives results, we want to hear from you.

👉 Apply today and help drive our dealership’s growth.