Program Manager – ARIS

Job Description

Program Manager – ARIS

Location: Austin Tx,

Type: Fixed Term Employee (6 months, with possible extension) – eligible for employee benefits

Department: Technology

Job Summary

We are seeking an experienced Program Manager to lead and manage a cross-functional team responsible for enterprise-wide IT process discovery, documentation, and governance. This role will oversee stakeholder engagement, ARIS-based process modeling, quality assurance, and delivery management across multiple IT domains, ensuring consistency, accuracy, and alignment with enterprise standards.

The Program Manager will serve as the primary point of accountability for delivery, team performance, stakeholder coordination, and program-level reporting.

Responsibilities

• Program Leadership & Team Management
• Lead, mentor, and manage a team of Business Analysts responsible for process discovery and documentation.
• Define team operating cadence, workloads, priorities, and resource allocation to meet program milestones.
• Establish clear expectations, standards, and delivery guidelines across the team.
• Process Discovery & Stakeholder Engagement Oversight
• Oversee interviews, workshops, and working sessions with Client SMEs across:
• IT Compliance & Governance
• IT Operations & Service Management
• Core Platforms and supplemental IT functions
• Ensure the team consistently captures:
• Process requirements and objectives
• Inputs/outputs, dependencies, and handoffs
• RACI roles and system touchpoints
• Controls and compliance considerations
• Act as an escalation point for stakeholder alignment and decision-making.
• Ensure process flows and business rules are validated with process owners and Client leadership.
• Process Documentation & ARIS Governance
• Oversee the creation of high-quality, BPMN-compliant process models in ARIS.
• Ensure complex technical workflows are translated into clear, standardized, and consumable process diagrams.
• Enforce consistent:
• Naming conventions
• Metadata tagging
• Modeling standards and discipline
• Maintain governance of the centralized ARIS repository, ensuring:
• End-to-end traceability
• Version control
• Alignment to enterprise architecture standards
• Quality Assurance & Process Governance
• Define and enforce quality assurance standards for process documentation.
• Review and approve deliverables to ensure accuracy, completeness, and compliance with IT and enterprise modeling standards.
• Coordinate formal process reviews, revisions, and approvals with stakeholders.
• Support the development and operationalization of process governance frameworks to ensure long-term maintainability.
• Project & Program Management
• Own the integrated program plan, milestones, dependencies, and delivery timeline.
• Provide weekly status reporting to project and executive leadership, including:
• Progress updates
• Resource utilization
• Risks, issues, and mitigation plans
• Ensure all deliverables meet agreed acceptance criteria and quality thresholds.
• Proactively manage scope, risks, and interdependencies across workstreams.
  

Eligibility Requirements

• 10 years of experience in Program Management, Project Management, or Process Transformation roles.
• Prior experience managing teams of Business Analysts or Process Analysts.
• Proven experience delivering large-scale, enterprise process documentation initiatives.
• Strong proficiency with ARIS or similar process modeling tools (e.g., Signavio, Visio, IBM Blueworks).
• Deep understanding of BPMN modeling standards.
• Strong understanding of IT operations and service management frameworks (e.g., ITIL).
• Excellent stakeholder management, facilitation, and executive communication skills.
• Demonstrated ability to manage high-volume deliverables under tight timelines.
• Strong organizational, analytical, and problem-solving skills.
• Preferred Qualifications
• ARIS certification or equivalent formal training.
• Experience establishing or leading process governance frameworks.
• Experience supporting process documentation for automation, analytics, or LLM/AI ingestion.
• Background in IT transformation, compliance, or enterprise architecture initiatives
  

In the US, the target base salary for this role is $180,000 to $200,000. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors

What We Offer

• Competitive salary and performance bonuses
• Flexible working hours
• Career growth opportunities and ongoing training
• Inclusive, supportive company culture
  
  

How To Apply

• Click "Apply Now" to submit your resume through our career site
• Be sure to include any relevant experience that aligns with the role.
• Qualified candidates will be contacted by a member of our recruitment team for next steps
  
  

About EClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.

The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

For more information, visit www.eclerx.com

You can also find us on:

https://www.linkedin.com/company/eclerx/

https://www.indeed.com/cmp/Eclerx/about

https://www.glassdoor.com/eClerx

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here