What are the responsibilities and job description for the Customer Service position at Eck Agency?
Job Description
Are you looking for a role where you can make a real difference in people's lives every single day? Welcome to Eck Agency, a dedicated insurance consulting firm right here in Walla Walla, Washington. We're a close-knit team that believes in providing exceptional service with a personal touch. We're not just about policies; we're about building relationships and offering peace of mind to our community. As a Customer Service representative, you'll be the first point of contact for many of our valued clients. You'll have the opportunity to answer their questions, guide them through their insurance needs, and ensure they feel heard and supported. If you have a knack for connecting with people, a positive outlook, and a desire to be part of a supportive local business, we'd be thrilled to have you join our family and help us continue to serve Walla Walla with care and integrity.
Benefits
Flexible Schedule
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings off
Paid Time Off (PTO)
Responsibilities
Respond to customer inquiries via phone, email, and in-person with a friendly and helpful demeanor.
Provide information about our insurance products and services.
Assist customers with policy changes, billing questions, and general account management.
Process new applications and endorsements accurately.
Identify opportunities to expand client coverage through comprehensive and personalized bundling solutions.
Maintain detailed and organized customer records.
Collaborate with agents and other team members to ensure a seamless customer experience.
Compliance: Ensure all client interactions comply with industry regulations and company policies.
Requirements
A Property & Casualty license is required, and company will pay for individual to obtain license.
High school diploma or equivalent required.
Previous customer service experience is a plus.
Excellent communication and interpersonal skills.
Proficiency in basic computer operations and data entry.
A positive attitude and a genuine desire to help others.
Ability to multitask and manage time effectively.
Bilingual a plus.
Salary : $20,000 - $80,000