What are the responsibilities and job description for the Customer Service Representative position at Good Shepherd Health Care?
Employer paid benefits - Medical, Dental, and Vision.
Hourly Rate: Min: $18.87 Max: $28.90
Schedule: Monday- Friday 9am-6pm
Customer Service Representative is responsible for delivering world class customer service at counters and on phones, answering patient inquiries, collection of payments/co-payments, and duties in support of departmental efficiencies.
Responsibilities
ESSENTIAL JOB FUNCTIONS:
- Correctly takes messages either by phone or over counter, ensuring all necessary information is gathered and documented following practice guidelines. Also ensures that the messages are delivered in a timely manner.
- Assists with patient inquiries in person or via phone. Assists Patient Access department staff as needed.
- Provides courteous and professional customer service over the counters or phones (within 3 rings), assisting patients as needed, asking for information and payments.
PERSONAL TRAITS, QUALITIES AND APTITUDES:
Must be able to:
1) Provide superior customer service.
2) Be accountable and take ownership for assigned job duties.
3) Acquire and maintain a thorough knowledge of the Revenue Cycle.
4) Maximize resources by performing job duties in efficient and accurate manner.
Qualifications
A. Education: High School Diploma or equivalent preferred.
Desired: Associates Degree in Business Administration or equivalent.
B. Experience: Minimum of 2 years hospital experience preferred. Bilingual and/or English-Spanish speaking preferred. Ability to work with culturally diverse population.
40 Hours USD $18.87/Yr. USD $28.90/Yr. 01-8240 Patient Access DaySalary : $19 - $29