Front Desk Receptionist

Description

Job title: Front Desk Receptionist

Location:

ECPC Goldsboro

623 Country Day Rd, Goldsboro, NC

Status: Full-Time, Non-Exempt

Department: ECPC Pain

Reports to: Clinical Practice Manager, Angie Smart

Job Supervisory Responsibilities: None

Schedule: Monday - Friday 7:30a - 4:30p

Overview:

East Carolina Pain Consultants (ECPC) is a division of East Carolina Anesthesia Associates that treats all aspects of chronic pain management at various locations throughout North Carolina. The staff at ECPC Pain Specialists is highly skilled in the assessment and management of non-malignant and malignant chronic pain. We pride ourselves in taking a multidisciplinary approach, utilizing interventions, physical therapy, psychological counseling, pharmacological modalities and education to serve our patients and allow them to achieve optimal function and pain control.

Our division in Goldsboro offers a full scope of in-office procedures focusing on treating pain at the source. Our clinic is equipped with a full fluoroscopy suite that can perform ultrasound guided injections. We also perform neuromodulation, implantable technologies, an array of other injections and medical management.

We are seeking a friendly and professional front desk receptionist to join our tenured and experienced team in Goldsboro. If you feel you may be a fit, we welcome you to apply via our career site.

Job Summary:

The Front Desk Receptionist is the first person to acknowledge and greet the patient upon their entrance to the clinic, so a professional and friendly attitude is essential for this role. The receptionist will complete various duties throughout the front desk area that includes but is not limited to answering phone calls, checking in patients, verifying insurance, and processing payments. The Front Desk Receptionist will:

Duties/Responsibilities:

• Answer all incoming calls professionally and with a courteous and friendly attitude; assesses callers needs and directs to appropriate personnel.
• Pages clinic personnel as appropriate, and obtains and communicates messages in an accurate and timely manner.
• Check the patients in and out.
• Verify insurance and patient financial responsibility.
• Obtain authorizations for procedures as needed.
• Schedule new patients and return appointments in the computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Utilize eClinicalWorks Electronic Medical Record (EMR) system to obtain or document patient information.
• Obtain and enter all authorization and correspondence relating to referrals in patients charts and computers.
• Schedule outpatient appointments/testing and hospital admissions upon request.
• Collect co-pays or other payments at time of visit.
• Provide patients with accurate and legible appointment cards. Document no shows in patient's chart for missed visits.
• Reschedule any missed appointments and conducts follow-up with patients who may have missed their appointment.
• Abide by patient confidentiality regulations to protect the patient and clinic/practice and adheres to HIPAA regulations.
• Prepare correspondence, memos, forms, and other typing as requested by the supervisor.
• Maintain composure when dealing with difficult situations.
• Perform other duties as assigned.
  
  

Education and Experience:

• High school diploma.
• Two years’ medical front desk receptionist experience required.
• Knowledge of medical terminology and insurance verification.
• Knowledge of prior authorizations and referral management is preferred.
• Proficient with EMR.
  
  

Required Skills/Abilities:

• Ability to communicate and collaborate effectively with staff, physicians, and external customers.
• Strong ability to multi-task and move from one project to another.
• Works to resolve problems or determines an appropriate course of action in a timely manner.
• Strong time management, follow-through, and organizational skills.
  
  

Work Environment/Physical Requirements:

• Work performed in an office environment.
• Involves frequent contact with patients, physicians, and medical office staff.
• Work may be stressful at times.
• Interaction with others is frequent and often disruptive.
• Requires long periods of standing and walking.
• Physical activity can be irregular and fast-paced regularly.
• Must possess sufficient eye-hand coordination/manual dexterity to operate medical and office equipment.
• Required normal range of hearing and eyesight to record, prepare, and communicate appropriate reports and evaluations.
• Must be able to lift 50 pounds with no assistance.
  
  

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Retirement plan
• Vision insurance
  
  

ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status. This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.