Order Management Representative

Eaton’s GEIS division is currently seeking a Order Management Representative. This is a hybrid role based out of our GEIS Headquarters in Syracuse, NY facility. Relocation is not provided for this role.

The Syracuse, NY site core competencies are iron & aluminum foundries, machining, plating, and assembly. Manufacturing about 1 million units per month, the Syracuse team places high value on talented professionals who are focused on problem solving and efficiency. This position is accountable for the overall direction, coordination, implementation, execution, control, and completion of specific orders ensuring consistency with company strategy, commitments, and to ensure that objectives for the company and customer are met.

The expected annual salary range for this role is $56000 - $83000 a year. Please note the salary information shown is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You’ll Do

This position is accountable for the overall direction, coordination, implementation, execution, control, and completion of specific orders ensuring consistency with company strategy, commitments, and to ensure that objectives for the company and customer are met.

In This Role You Will

• Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to evolve customer business goals.
• Act as a trusted Customer point of contact, define measurable success plan with clear outcomes, and ensure cohesive communication across internal and customer audiences.
• Enforce company policies and ensure that order and return transactions follow current Terms and Conditions and GTM requirements.
• Oversee company applicable regulations including but not limited to U.S Trade compliance, DOT, IATA, and ITAR Regulations.
• Contribute to the ongoing initiatives to continuously improve our approach to secure our customers success efficiently and effectively. Identify, document, and work closely with the Customer Support Operations team to implement business and system improvements to scale up current processes.
• Work with cross-organizational and functional stakeholders to develop and evolve long-term strategies while driving tactical activities.
• Exercise judgment and discretion and make decisions in area of responsibility, such as methods, timeline and resources needed to deliver on expectations.
• Serve as the subject matter expert and key contact point for order entry front-end processes for all order types or back-end transaction processing.
• Serve as the initial escalation point for transaction processing and order entry representatives regarding issue resolution.
• Analyze, prioritize, respond to, improve, expedite, coordinate and schedule customer's requests and orders to effectively service customer and distributor requirements.
• Ensure processes are documented and standardized and training provided in accordance with training plan so that tools & procedures developed are sustainable.
• Recommend products or possible substitutions of products to satisfy customer requirements and meet applicable customer specifications.
  
  
  

Qualifications

Basic (Required) Qualifications:

• Bachelor's Degree from an accredited institution.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1, H-1B, H-1B cap registration, O-1, E-3, TN status, 1-485 job profitability, etc.
• No relocation is offered for this position. All candidates must currently reside within 50 miles of Syracuse, NY to be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
  
  
  

Preferred Qualifications

• Minimum three (3) years of experience in customer service.
  
  
  

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.