What are the responsibilities and job description for the Director of Quality position at Eaton?
Eaton Corporation’s Commercial and Residential Distribution Solutions (CRDS) Division is seeking a Director of Quality for their Commercial Products and Assemblies (CPA) business. Reporting to the Director of Operations, this person will lead Quality for a $2.8 billion division, with over 4,200 employees and five manufacturing facilities in the US and Mexico. This position can be based in our facilities in Charlotte, NC, Sumter or Hodges, SC, Cleveland, TN or El Paso, TX.
Position Overview
The Director is responsible to develop and execute the Quality strategy for the division, and to lead the functional team to provide the highest levels of value to the business that quality can deliver. This role is also responsible for making sure that the quality level of the products produced and supplied to CPA customers is best in class. This position is responsible for business and plant quality systems, customer satisfaction and scorecard management, quality processes standardization, achieving metrics performance consistent with annual profit plan targets which includes Customer and Supplier DPPM, CONC and Cost-Out. The position also provides functional support of development, management and administration of product warranty programs, EQMS, customer satisfaction indicators, plant and product certifications and quality assurance roadmaps at division level to improve customer satisfaction and global competitiveness.
Essential Functions
2025 Annual Investor Conference:
https://www.eaton.com/us/en-us/company/investor-relations/investor-toolkit/financial-reports/annual-investor-conference.html
Sustainability Report
https://www.eaton.com/content/dam/eaton/company/sustainability/files/eaton-sustainability-report.pdf
At Eaton, we strive to provide compensation and benefits that attract, engage, and retain the best talent. This includes competitive pay and a variety of benefit programs for eligible employees. The expected annual salary range for this role is $158249.97 - $232099.96 a year. This role is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
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Position Overview
The Director is responsible to develop and execute the Quality strategy for the division, and to lead the functional team to provide the highest levels of value to the business that quality can deliver. This role is also responsible for making sure that the quality level of the products produced and supplied to CPA customers is best in class. This position is responsible for business and plant quality systems, customer satisfaction and scorecard management, quality processes standardization, achieving metrics performance consistent with annual profit plan targets which includes Customer and Supplier DPPM, CONC and Cost-Out. The position also provides functional support of development, management and administration of product warranty programs, EQMS, customer satisfaction indicators, plant and product certifications and quality assurance roadmaps at division level to improve customer satisfaction and global competitiveness.
Essential Functions
- Provide Quality Leadership across the division to drive collaborative strategies and solutions to ensure active leadership from management and ownership by all employees.
- Responsible for the Quality Management System / EQMS / Certifications within the Division.
- Identify and lead prevention-based initiatives to address common barriers for division & the plants and enable sustainable improvements.
- Lead development of Quality strategy and roadmap to support business, customer, product and operations requirements and expectations.
- Coordinate Operational strategies & deployment for effective quality processes and tools, including: Six Sigma, APQP planning and PPAP.
- Drive key quality metrics and provide functional leadership to Plant Operations & Quality management to improve performance and standardization of best practices.
- Builds organizational capability across division by supporting, leading training strategies to build Quality competencies.
- Supports division facilities as a central point of contact for all customer related processes.
- Establish effective warranty policies, tracking, analytics and reporting to drive product line level improvements, contributing to Productivity goals.
- Drive internal & external Supplier Quality Development by targeting critical commodities and Focus Suppliers to significantly reduce supplier defects.
- Manages the customer interface to ensure that quality requirements in the division are understood and met by all plants.
- Monitors the process for plant quality managers to regularly engage with customers to drive continuous improvement in satisfaction measures.
- Ability to demonstrate proven experience in process development, implementation and sustainability.
- Ability to demonstrate excellent communication and presentation skills – both verbal and written
- Ability to lead effectively in a matrix organization, in virtual teams (across different locations), and cross-cultural environments.
- Ability to effectively interact with others, establishing open, candid, and trusting relationships.
- Ability to influence others through utilization of leadership skills.
- Ability to demonstrate strategic thinking, including seeing the big picture and motivating others towards common goals.
- Ability to demonstrate strong analytical skills and understanding of problem solving tools/methods (Six Sigma, 8D, etc), goal setting, and performance tracking
- Ability to travel domestically and internationally.
- 10 years of experience in quality, manufacturing or engineering
- Experience with product assurance methods and quality systems.
- Legally authorized to work in the US without company sponsorship.
- Black Belt Certification
- Strong Six Sigma process improvement knowledge and experience
- Experience with the quality assurance of electrical systems or products.
- ASQ CQM or CQE certified.
- Growth mindset: Demonstrates entrepreneurship, business and financial savvy aligned to the customer.
- Influences, empowers, and fosters the execution of key priorities.
- Demonstrates decision effectiveness: Leverages critical thinking skills and data to create new insights and improve decision speed and quality.
- Followership: Attracts, develops, retains, and promotes talent while creating an inclusive environment for all employees. Values human connections and demonstrates emotional intelligence: i.e., self-awareness, empathy, and resiliency.
- An undergraduate degree is required. A Master’s degree is preferred.
- Eaton recognizes this role as a critical position within the corporation and will create a compelling package consisting of a base salary, employee incentive compensation and complete benefits.
- This position can be based in our facilities in Charlotte, NC, Sumter or Hodges, SC, Cleveland, TN or El Paso, TX
2025 Annual Investor Conference:
https://www.eaton.com/us/en-us/company/investor-relations/investor-toolkit/financial-reports/annual-investor-conference.html
Sustainability Report
https://www.eaton.com/content/dam/eaton/company/sustainability/files/eaton-sustainability-report.pdf
At Eaton, we strive to provide compensation and benefits that attract, engage, and retain the best talent. This includes competitive pay and a variety of benefit programs for eligible employees. The expected annual salary range for this role is $158249.97 - $232099.96 a year. This role is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
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Salary : $158,250 - $232,100
