What are the responsibilities and job description for the Systems Analyst position at Eastman Credit Union?
Eastman Credit Union is seeking a Systems Analyst to join our IT Operations group! This position includes the following responsibilities:
• Application Management:
o Oversee the life-cycle of business applications, including installation, configuration, upgrades, and migrations to new platforms.
o Manage integrations between systems, such as internal and external APIs.
o Use automation technologies to build and monitor scheduled jobs to improve business workflows and increase productivity.
o Utilize database tools such as PL/SQL, SSIS, and SSRS to create data extracts and build custom reports.
o Collaborate with vendors and internal stakeholders to ensure optimal performance and reliability.
o Participate in system design and architecture discussions.
o Translate business needs into technical specifications for application enhancements.
o Maintain accurate technical documentation for all supported systems.
o Work closely with the Information Security team to implement protective measures for applications.
o Participate in routine disaster recovery exercises to run applications from a secondary data center location and maintain associated documentation.
• Application Support:
o Provide Tier 2 support to troubleshoot and resolve complex technical issues related to applications.
o Monitor application performance, identify bottlenecks, and implement improvements.
o Conduct root cause analysis and implement preventive measures.
o Work efficiently with U.S.-based and global vendors
• Project Management:
o Lead or participate in application-related projects, including upgrades, migrations, and integrations.
o Work with IT Project Manager to define project scopes, create project plans, and manage timelines.
o Coordinate with other IT analysts and business professionals.