Systems Analyst, Application Integrations

Eastman Credit Union is now hiring a Systems Analyst, Application Integrations!

Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do.

Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.

Position Responsibilities

• Application Development and Management:
• Analyze business requirements to design and deliver secure, scalable, and reusable
• API and application integration solutions.
• Develop and maintain RESTful and/or SOAP APIs to facilitate data exchange
  between internal systems and third-party services.
• Manage full application and API lifecycle: design, implementation, testing,
  documentation, monitoring, and versioning.
• Collaborate with other teams, and analysts to ensure seamless integration within
  application ecosystems.
• Create and maintain technical documentation, diagrams, and user guides.
• Ensure compliance with security policies, data privacy standards (e.g., OAuth 2.0,JWT, HIPAA, GDPR), and governance models.
• Use automation technologies to build and monitor scheduled jobs to improve business workflows and increase productivity.
• Utilize database tools such as PL/SQL, SSIS, and SSRS to create data extracts and build custom reports.
• Collaborate with vendors and internal stakeholders to ensure optimal performance and reliability.
• Translate business needs into technical specifications for application enhancements.
• Maintain accurate technical documentation for all supported systems.
• Work closely with the Information Security team to implement protective measures for applications. Identify and manage risks within the department.

• Application Support:
  • Support application upgrades, migrations, and deployments related to integrated
    systems.
  • Provide Tier 2 support to troubleshoot and resolve complex technical issues related to
    applications.
  • Monitor application performance, identify issues, and implement improvements.
  • Conduct root cause analysis and implement preventive measures.

• Project Management:
  • Lead or participate in application-related projects, including upgrades, migrations, and
    integrations.
  • Work with IT Project Manager to define project scopes, create project plans, and
    manage timelines.
  • Coordinate with other IT analysts and business professionals.
  • Participate in routine disaster recovery exercises to run applications from a
    secondary data center location and maintain associated documentation.

Qualifications

• Proficiency in the development of application integration solutions and API Lifecycle management.
• Proficiency in application administration, troubleshooting, and performance optimization.
• Strong understanding of SQL, database management, and reporting tools.
• Quick learner with ability to understand complex system interdependencies.
• Familiarity with support case/ticket management systems.
• Working knowledge of change management and disaster recovery best practices.
• Excellent communication skills and the ability to work individually or collaboratively with diverse teams.
• Fine attention to detail, time-management, and analytical skills.

Education and/or Experience

• Associates degree in Computer Science, IT, related IT discipline or equivalent work
  experience. Bachelor's degree preferred.
• Experience working in a database administrative capacity.
• Experience with job automation and scheduling technologies preferred.
• Background in the financial services industry preferred.
• IT-related certifications are a plus.