What are the responsibilities and job description for the Service Assistant position at Eastern Illinois University?
Company Description Eastern Illinois University, founded in 1895, is a student-centered public university committed to helping learners excel academically and personally. The university offers small class sizes, dedicated faculty, and leading-edge research opportunities that support individualized growth. With over 200 registered student organizations, students can engage in a wide range of co-curricular and leadership activities. The 320-acre campus provides a supportive, resource-rich environment focused on student success. Eastern Illinois University fosters a collaborative community where staff and faculty work together to help students reach their goals.
Role Description The Service Assistant is a full-time, on-site role based in Plainfield, IL, supporting university operations and providing frontline service to students, faculty, staff, and visitors. This role handles daily customer service interactions, responds to inquiries in person, by phone, and by email, and ensures a welcoming and professional environment. The Service Assistant performs routine administrative tasks such as scheduling, data entry, document preparation, and maintaining accurate records. The position coordinates with various departments to resolve issues, support events, and direct individuals to appropriate resources. The role requires consistent reliability, attention to detail, and a commitment to high-quality service in alignment with the university’s mission.
Qualifications
Role Description The Service Assistant is a full-time, on-site role based in Plainfield, IL, supporting university operations and providing frontline service to students, faculty, staff, and visitors. This role handles daily customer service interactions, responds to inquiries in person, by phone, and by email, and ensures a welcoming and professional environment. The Service Assistant performs routine administrative tasks such as scheduling, data entry, document preparation, and maintaining accurate records. The position coordinates with various departments to resolve issues, support events, and direct individuals to appropriate resources. The role requires consistent reliability, attention to detail, and a commitment to high-quality service in alignment with the university’s mission.
Qualifications
- Strong interpersonal skills and a collaborative approach to working with students, faculty, staff, and visitors.
- Effective verbal and written communication skills, with the ability to convey information clearly and professionally.
- Customer service and customer satisfaction skills, with a focus on responsiveness, empathy, and problem resolution.
- Administrative assistance experience, including scheduling, data entry, record keeping, and basic office software proficiency.
- Ability to prioritize tasks, manage time effectively, and maintain accuracy in a fast-paced environment.
- High school diploma or equivalent required; some college coursework or experience in an educational or service-oriented setting is preferred.
- Demonstrated reliability, integrity, and respect for diverse backgrounds and perspectives.
- Willingness to learn university systems and procedures and adapt to evolving service needs.