Operations Coordinator - Mental Health Services

Pay rate will be $23.00 per hour and includes insurance and time off benefits

Full time position working 40 hours per week

Work schedule will be Monday through Friday 8:00 am to 5:00 pm

The Operations Coordinator for the Mental Health Services Department is responsible for overseeing the day-to-day operational functions that support high-quality mental health services. This role ensures efficient clinic operations at multiple sites, supports clinical staff, manages scheduling and resource allocation, and helps maintain compliance with regulatory, organizational, and funding requirements. The Operations Coordinator collaborates closely with clinical leadership to optimize service delivery for individuals and families within the Mental Health Services department.

What We Offer

• Live and on-demand professional development
• Medical, dental, and vision insurance
• Paid holidays, vacation, sick, and personal time
• Employee Assistance Program
• Supplemental insurance options
• 403B retirement savings plan
• Wellness program and work-life balance
• A chance to make a lasting impact in your community

A snapshot of what you’ll be doing:

• Maintain a calm, welcoming operational environment for families and staff
• Oversee daily clinic operations including intake, scheduling, waitlists, insurance verification, and staffing coordination
• Communicate scheduling changes, cancellations, financial policies, and grant/co-pay information to families
• Monitor billing accuracy and resolve issues daily within the EMR system
• Track operational metrics, productivity, and authorization utilization to support program goals
• Supervise and support administrative staff across multiple sites
• Collaborate with clinical leadership and cross-functional teams to ensure coverage, compliance, and smooth operations
• Support onboarding, audits, reporting, budgeting, quality improvement, and program growth initiatives

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• 3–5 years of experience in operations, healthcare administration, or program management
• Experience supervising staff and managing workflows; healthcare or mental health setting preferred
• Experience working with children and families strongly preferred
• Proficiency in Microsoft Office; EHR/software experience a plus
• Strong communication, organization, and multitasking skills
• Ability to handle confidential information with professionalism and empathy
• Ability to meet our approved driver qualifications in order to drive your personal vehicle, as required, for program-related needs (minimum age of 21 and good driving history)
• An energetic, resourceful and professional individual who will promote a positive, respectful and team-based environment

Easterseals Florida has been rated a Great Place to Work (2020 – 2025) by our employees! We provide services daily that are leading the way to 100% equity, inclusion and access for people living with disabilities, families and communities. Working at Easterseals is more than just a job - it's an opportunity to be part of something bigger! If you want to translate your talent, your passion, and your commitment to help people with disabilities, families and the community, you might be exactly what we are looking for.

Easterseals Florida is a Drug Free Workplace (DFWP).

Easterseals Florida is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Easterseals Florida is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact our HR department at (407) 629-7881, hr@fl.easterseals.com, 2010 Crosby Way, Winter Park, FL 32792.

Under the directive of Florida House Bill 531, our organization utilizes the Care Provider Background Screening Clearinghouse. More information regarding the background screening requirements for this position can be found on the Florida HealthSource Background Screening website or at this specific link: https://info.flclearinghouse.com.