What are the responsibilities and job description for the Customer Service Representative position at East Ridge Health Systems?
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BASIC PURPOSE:
Provides support and assistance to admissions, front desk, and assessments and SAL data entry as needed. Responsible for ensuring excellent customer service to all clients and co-workers. Responsible for obtaining insurance information, reviewing fees and co-pays, and scheduling appointments with the appropriate staff. Must be able to travel to other locations to assist supervisor in departmental coverage. Must be flexible with work schedule, as this position rotates with other Customer Service Representatives to cover the front desk M-F 8:00 a.m. to 7:00 pm.
***Friday and Saturday hours required.