Host/Hostess (PT)

East Coast Golf Management, Inc. (ECGM), is now hiring a part-time Host/Hostess at our Sea Trail location in Sunset Beach, NC.

Employees of ECGM also enjoy the benefits of:

• Complimentary employee meal during your shift (certain restrictions may apply).
• 20% discount on F&B excluding alcohol, tobacco, and food specials.
• Cost 10% off all Golf Shop merchandise excluding sale items.
• Complimentary Golf
  • Booking window after 2pm the day before requested tee time
  • Must be approved by the Head Golf Professional
  • Up to three complimentary guests

POSITION SUMMARY

To ensure all restaurant guests are greeted, made to feel welcome and seated in a friendly and courteous manner.

ESSENTIAL FUNCTIONS

• Support a strong commitment to world class customer service.
• Greet all restaurant patrons immediately upon their arrival.
• Inquire as to the number of guests in the party; maintains wait lists and communicates wait time to guests.
• Using established procedures, assigns guests to server stations in a fair and equitable manner; takes guests to server’s station, along with the appropriate number of menus and seats guests accordingly.
• Controls guest volume level at entrance to restaurant.  Attends to and anticipates guests needs while waiting to be seated.
• Answers customer inquiries about the menu and restaurant.
• Answers phones and books reservations as requested.
• Performs opening and closing side work duties as assigned; assists with pre-bussing and table set up activities.
• Acknowledges and thanks guests upon their departure from the restaurant.
• Maintains restrooms throughout shift.
• Completes all training requirements.
• Performs any other duties, assignments and responsibilities as requested.

OTHER FUNCTIONS

The Host/Hostess may also:

• Perform other duties as needed to ensure the smooth operations of the company.

POSITION QUALIFICATIONS/REQUIREMENTS

Education/Credentials

• High School education or equivalent experience
• Ability to calculate figures and make change to customers.
• Ability to verbally communicate with customers and other associates.
• Ability to write business correspondence, i.e, phone messages and seating patterns.
• Ability to speak clearly and unhurriedly on the telephone.

Experience

• Previous experience at a resort/club is preferred.

ECGM’s Core Competencies

Accountability: Ability to accept responsibility and account for his/her actions.
Adaptability: Ability to adapt to change in the workplace.
Customer-Oriented: Ability to take care of the customers’ needs while following company procedures.
Enthusiastic: Ability to bring energy to the performance of a task.
Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
Interpersonal: Ability to get along well with a variety of personalities and individuals.
Responsible: Ability to be held accountable or answerable for one’s conduct.
Safety Awareness: Ability to identify and correct conditions that affect employee safety.
Tolerance: Ability to work successfully with a variety of people without making judgments.

Knowledge & Skills

Active listening: Ability to actively attend to, convey, and understand the comments and questions of others.
Autonomy: Ability to work independently with minimal supervision.
Energy: Ability to work at a sustained pace and produce quality work.
Friendliness: Ability to exhibit a cheerful demeanor toward others.
Judgment: The ability to formulate a sound decision using the available information.
Oral Communication: Ability to communicate effectively with others using the spoken word.
Organization: Possessing the trait of being organized or following a systematic method of performing a task.
Problem-Solving: Ability to find a solution for or to deal proactively with work-related problems.
Reliability: The trait of being dependable and trustworthy.

Other Requirements

• Ability to establish and maintain effective working relationships.
• Understand, abide by and maintain exemplary appearance, attire and hygiene standards.
• Ability to control crowds and to work in a high-pressure environment with a high sense of urgency

PHYSICAL REQUIREMENTS

WORK ENVIRONMENT

The Host/Hostess works at restaurants, bars, clubs, hotels, and other food service establishments. During busy hours, they are under pressure to ensure customers receive quick and efficient service.