Front of House Supervisor/Bartender/Server

East Coast Golf Management, Inc. (ECG), is hiring a full-time Front of House Supervisor/Bartender/Server at International Golf Course in Murrells Inlet, SC!

We offer membership of our travel club as a benefit to every employee after their first few months. This includes:

• Access to deeply discounted stays at our sister hotels and resorts
• Access to discounted stays at partner resorts and hotels
• Discounts on other travel-related expenses like airfare, car rental and more.

Employees of ECG also enjoy the benefits of:

• Complimentary employee meal during your shift (certain restrictions may apply).
• 20% discount on F&B excluding alcohol, tobacco, and food specials.
• Cost 10% off all Golf Shop merchandise excluding sale items.
• Complimentary Golf
  • Booking window after 2pm the day before requested tee time
  • Must be approved by the Head Golf Professional
  • Up to three complimentary guests

Full-time employees can also look forward to a benefits package that includes access to Teledoc, Employee Assistance Program, and potential eligibility to enter into our 401(k) plan!  ECG is an EOE!

POSITION SUMMARY

We are seeking a highly organized and detail-oriented individual to join our team as a Front of the House Supervisor/Bartender/ Server. This role will be responsible for overseeing all aspects of the servers on the floor at certain times, ensuring that they run smoothly and efficiently and closing the food and beverage outlet at night. They will work closely with the servers, lead server and the management team to ensure that their needs are met and that guests have an exceptional experience.  When Bartending, this position is responsible for mixing and serving drinks to owners and guests, as well as delivering exceptional food and beverage services in accordance with applicable federal, state, and local standards, guidelines, and regulations, with our established policies and procedures.  When working as a server, serve guests by providing courteous and efficient service that meets are exceeds the guests dining expectations.

ESSENTIAL FUNCTIONS:  FOH Supervisor

• Work with fellow servers ensuring tickets are entered in correctly
• Assist in training new servers and adhere to company standards
• Ensuring that all guests are served in a timely and efficient manner
• Communicate with the kitchen, checking on ticket times
• Ensure all deposits are balanced by the lead server at the end of each shift
• Assist with any guest concerns or issues that may arise during a shift
• Maintain a clean and organized server area
• Ensure the food and beverage outlet (Sunset Prime, 55 Bistro, Sunset Tiki) is closed properly and locked up at night.

ESSENTIAL FUNCTIONS:  Bartender

• Participate in a team environment that promotes sales and service success.
• Actively participate in all restaurant-related meetings and training sessions, and apply learned skills on the job.
• Be receptive to feedback and coaching.
• Possess complete knowledge of all food and beverage menus – including specials, ingredients, preparation methods, and presentation.
• Possess knowledge of beer, wine, and spirits.
• Possess complete knowledge and application of all Hospitality Standards, including sanitation guidelines and safety procedures.
• Balance excellent service between bar-top guests and the service well, and fill orders with precision.
• Practice proper cash-handling, and accurately record all sales of food and beverages while working.
• Maintain a clean, sanitary, and safe environment for all team members and guests.
• Perform opening and closing procedures, while organizing and preparing for your shift.
• Maintain proper stock levels (including inventory control and ordering) of perishables and spirits according to projected business.
• Properly store and rotate all products.
• Handle equipment, appliances, small wares, supplies, and tools.
• Communicate effectively with co-workers and managers.
• Assist in the training of new employees.
• Help radiate positivity to ensure guest satisfaction at all times.
• Welcome and greet all new and returning guests, using the guest’s name whenever possible. Also provide a sincere farewell to any guests leaving.
• Verify proper government-issued identification of guests when alcohol is ordered as required by state and federal law.
• Adhere to company, division, and location policies and procedures.
• Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
• Other duties as assigned.

ESSENTIAL FUNCTIONS – Server

• Supports a strong commitment to provide excellent guest service and ensures a pleasant and enjoyable dining experience for snack bar patrons. 
• Completes training requirements and follows service standards as trained.
• Greet guests promptly and courteously.
• Understands and executes established procedures for verifying guest’s ability to legally purchase and consume alcohol and knows how to prevent a guest from overindulging.
• Learn all menus and can communicate all food and beverage offerings.
• Prepare guest orders as needed, to include sandwiches, hot dogs, etc.
• Effectively uses suggestive selling techniques while taking guest orders.
• Records and prepares food and beverage orders, enters orders into the computer system, and safely delivers orders to guests.
• Monitors and addresses guest needs during meal.
• Collects monies owed for food and beverages and properly performs all guest check accountability procedures.
• Performs tip declaration activities  
• Performs daily cleaning activities, and all open and closing checklist items as may be appropriate with your assigned shift.
• Performs food running and station set-up / break-down responsibilities as assigned.
• Flexibility with work schedule and availability to meet business demands.
• Performs any other duties, assignments and responsibilities as requested.
• Follow all health department rules and regulations for food prep and sanitation requirements
• Provide your own cash bank (suggested amount $100-$150 in change and small bills)

The Front of the House Supervisor/Bartender/ Server must have strong leadership skills and the ability to effectively lead a team. They should also have excellent customer service skills, as they will be interacting with guests throughout the evening.

OTHER FUNCTIONS

The Front of the House Supervisor/Bartender/Server may also perform other duties as required by management.

POSITION QUALIFICATIONS/REQUIREMENTS

Education/Credentials

• Knowledge of applicable local alcohol laws
• TIPS Certification or ability to obtain Certification within first 30 days
• Comparable alcohol education course may be substituted
• ServSafe certification is a plus
• Degree in hospitality management or a related field is a plus but not required
• Must meet minimum age for preparing and serving alcoholic beverages.

Experience

This position requires at least one year of experience in a lead role.

Experience using a POS system is required.

Experience with Lightspeed POS or similar point-of-sale systems is a plus.

Experience in resort or golf course settings is a plus.

One year of bartending and/or food and beverage experience

ECGM’s Core Competencies

Accountability: Ability to accept responsibility and account for his/her actions.
Adaptability: Ability to adapt to change in the workplace.
Customer-Oriented: Ability to take care of the customers’ needs while following company procedures.
Enthusiastic: Ability to bring energy to the performance of a task.
Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
Interpersonal: Ability to get along well with a variety of personalities and individuals.
Responsible: Ability to be held accountable or answerable for one’s conduct.
Safety Awareness: Ability to identify and correct conditions that affect employee safety.
Tolerance: Ability to work successfully with a variety of people without making judgments.

Knowledge & Skills

Active listening: Ability to actively attend to, convey, and understand the comments and questions of others.
Autonomy: Ability to work independently with minimal supervision.
Energy: Ability to work at a sustained pace and produce quality work.
Friendliness: Ability to exhibit a cheerful demeanor toward others.
Judgment: The ability to formulate a sound decision using the available information.
Oral Communication: Ability to communicate effectively with others using the spoken word.
Organization: Possessing the trait of being organized or following a systematic method of performing a task.
Problem-Solving: Ability to find a solution for or to deal proactively with work-related problems.
Reliability: The trait of being dependable and trustworthy.

Other Requirements

Must be able to multitask and prioritize in a fast-paced environment.

PHYSICAL REQUIREMENTS

WORK ENVIRONMENT

The position requires standing for extended periods.  During busy shifts, they are under pressure to serve customers quickly and efficiently. Hours may include late evenings, weekends, and holidays.

Salary : $100 - $150