What are the responsibilities and job description for the Strategic Sales Manager position at EASE LOGISTICS SERVICES LLC?
Job Details
Description
Summary: Strategic Sales Manager will operate as the main point of contact for warehouse and fleet accounts, ensuring alignment between customer goals and internal capabilities. Proactively engaging clients to provide solutions that improve service delivery and drive operational efficiency. Internally, coordinating with departments to ensure systems, processes, and teams are optimized to support warehouse operations and asset-based trucking services. The ultimate goal is to position EASE as a premier partner through best-in-class service, insights, and execution.
Key Responsibilities:
Strategic Leadership:
- Develop and implement tailored strategies for warehouse and fleet accounts, aligned with customer needs and EASE’s strategic direction.
- Support operational initiatives that enhance profitability, efficiency, and service standards across warehouse and fleet services.
- Identify and evaluate opportunities for service expansion within warehousing and trucking operations.
Customer Sales Development:
- Build a pipeline of prospective warehouse and fleet customers through outreach and industry networking.
- Collaborate with leadership to clearly define and communicate EASE’s value proposition specific to warehousing and fleet offerings.
- Work closely with the EASE Logistics sales team on pipeline development and sales support. Operate as a Subject Matter Expert to help land opportunities and align EASE capabilities with customers opportunities.
- Review customer rate cards and propose updates on regular intervals.
Relationship Building & Maintenance:
- Build and maintain strong relationships with decision-makers and influencers at both new and exisiting client organizations.
- Conduct regular check-ins and quarterly or semi-annual formal Quarterly Business Reviews (QBRs) to assess satisfaction, performance, and opportunities.
- Lead executive engagement strategies to enhance customer loyalty and deepen partnerships.
- Act as a primary point of escalation for service disruptions or ongoing operational concerns.
Collaboration & Internal Alignment:
- Partner with warehouse, fleet, customer success, and inventory teams to ensure seamless execution.
- Clearly communicate customer strategies and requirements to internal stakeholders for aligned execution and positive customer experience
- Provide actionable customer feedback to influence product, service, and process improvements.
Reporting & Analysis:
- Monitor key performance indicators (KPIs) specific to warehousing and fleet accounts, ensuring visibility and accuracy.
- Prepare and present corrective action plans (CAPs) when performance metrics fall short.
- Conduct market and competitor analysis to recommend strategic adjustments and identify growth opportunities.
Qualifications
Qualifications:
- 5 years of progressive experience in warehousing, fleet operations, or supply chain industries. 3 years in a leadership role.
- Proficient in Microsoft Office Suite (especially Excel); familiarity with pricing tools and logistics platforms.
- Demonstrated leadership and strong cross-functional collaboration skills.
- Effective negotiation, presentation, and project management capabilities.
- Proven ability to drive revenue and operational improvement.
- Strong understanding of Transportation Management Systems (TMS), Warehouse Management Systems (WMS), and supply chain industry trends.
- Strong communication, organizational, and project management skills.
- Detail-oriented, service-minded, and solution-focused.
- Bachelor’s degree in Supply Chain Management, Operations Management, Logistics, Business Management or related degree.
- Supply Chain or Lean/Six Sigma Certification preferred.