Electronic Delivery Specialist

We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.

EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected hourly pay for this position is: $24.18 to $35.52.

We understand the need to be creative and flexible when it comes to telecommuting and other alternative work arrangements. This position is eligible for our hybrid remote work and will work in the Silver Spring, MD office four days per week.

Responsibilities

The Digital Banking Specialist is responsible for completing various activities such as setups, troubleshooting, research and day-to-day support of all Digital Channel products including, but not limited to, online banking, mobile banking, mobile deposit, remote deposit, ACH and ATM/Debit cards. The specialist is responsible for providing second level support to our customers using our digital banking services. The specialist assesses digital banking needs to deliver a seamless service experience which strengthens customer relationships.

Requirements

• H.S. Diploma or General Education Degree (GED) or equivalent
• 2 years of experience in banking to include troubleshooting of digital banking products
• 3 years of customer service experience
• General knowledge of banking products including digital banking
• General knowledge of MS Office; proficient in Word and Excel
• Working knowledge of computers, smart phones, tablets, operating systems, software and other technologies and ability to troubleshoot related issues
• Ability to enter information quickly and accurately while juggling other tasks
• Proficient oral and written communication skills when interacting with internal and external clients Skills to include the ability to listen intently, speak clearly, and explain issues simply and concisely

Preferences

• Experience with a core banking system, FIS products
• Call center experience

Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren't hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.