What are the responsibilities and job description for the Corporate Customer Service (E-Commerce) position at Eagle Promotions?
Job Overview
Corporate Customer Service (E-Commerce)
Las Vegas, Nevada
Industry Requirement (Required)
This role requires prior experience in the promotional products, custom apparel, or branded merchandise industry. Candidates without direct industry experience supporting custom orders, company stores, or production workflows will not be considered.
Job Overview
We are seeking a Corporate Customer Service (E-Commerce) associate to support our corporate clients through order workflow management, customer support, and digital store coordination.
This is a hands-on, execution-focused role ideal for someone early in their career (1–3 years). This is not a retail or call center role and is not a senior-level or management position.
Key Responsibilities
- Client & Order Support
- Support corporate clients with order questions, timelines, and updates
- Manage orders from placement through delivery
- E-Commerce & Systems Coordination
- Monitor order flow in Shopify, ShipStation, Marketfuel
- Manage Zendesk tickets and update JotForm items
- Data & Reporting Support
- Pull and organize data
- Build basic reports using Excel and Power BI
- Cross-Functional Coordination
- Work with purchasing, warehouse, production, and finance teams
Required Qualifications
- 1 – 3 years of work experience in the promotional products, custom apparel, or branded merchandise industry (REQUIRED)
- Experience in a customer service, account support, or client-facing role (B2B)
- Hands-on experience managing custom orders, order workflows, or company store programs
- Experience supporting order lifecycle coordination (order entry → production → shipping → delivery)
- Proficiency in Excel (pivot tables, formulas such as VLOOKUP/XLOOKUP)
- Experience working with e-commerce or order management systems (Shopify, ShipStation, ERP, or similar)
- Strong written and verbal communication skills
- Highly organized with strong attention to detail
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment