What are the responsibilities and job description for the SAP S/4HANA Service Management Lead position at DynPro Inc.?
We are looking for an experienced SAP S/4HANA Service Management Lead to drive the design and implementation of scalable after-sales and customer service processes within a complex enterprise environment.
This is a functional leadership role, focused on solution ownership, process design, and cross-functional integration rather than hands-on configuration.
Key Responsibilities
Service Process Ownership
- Lead the design and governance of end-to-end service processes within SAP S/4HANA
- Define lifecycle flows from issue reporting → service execution → warranty/entitlement → billing/settlement
- Ensure alignment with real-world field service and after-sales operations
Service Management Solution Design
Own functional design for:
- Service Notifications
- Service Orders
- Field Service Execution
- Warranty Management & Claims
- Service Contracts & Entitlements
- Build scalable service models supporting installed base and serialized equipment
Installed Base & Asset Lifecycle
- Manage equipment, serial number tracking, and service history
- Align service processes with asset lifecycle strategies
Cost Capture & Financial Integration
- Define processes for labor, parts, and service cost capture
- Ensure seamless integration with Billing and SAP FI/CO
Warranty & Entitlement Management
- Design warranty logic based on contracts, warranties, and service agreements
- Support claims processing and settlement
Cross-Functional Integration
Collaborate with teams across:
- SAP SD
- FI/CO
- Plant Maintenance / Asset Management
- Logistics & Spare Parts
- Ensure end-to-end process integration
Stakeholder Leadership
- Act as the functional lead between business stakeholders and system integrators
- Translate business requirements into scalable SAP solutions
- Lead workshops and drive solution design discussions
Required Qualifications
- 8 years of SAP experience with strong expertise in Service Management / Customer Service modules
- Hands-on experience with SAP S/4HANA Service Management
- Proven experience designing end-to-end service lifecycle processes
Strong knowledge of:
- Service Notifications & Orders
- Field Service Execution
- Warranty & Claims Management
- Service Contracts & Entitlement Logic
- Experience with Installed Base and serialized equipment management
- Integration experience with Billing and SAP FI/CO
- Strong stakeholder management and communication skills
Regards,
Gaganpreet Singh
Lead - Talent Acquisition
www.dynpro.com