What are the responsibilities and job description for the IT Support Engineer (6 Month Contract) position at Dyno Nobel?
Job Brief
Provide end-user computing support at Salt Lake City Office and Carthage, Missouri Plant. You will be responsible for building, configuring and deploying Windows laptops and desktops according to company standards.
Who We Are
Dyno Nobel is a global leader in commercial explosives, manufacturing and blasting technology, delivering innovative solutions to the mining, quarry, construction, and seismic industries. With a legacy of safety, performance, and technical excellence, Dyno Nobel is known for pushing the boundaries of what's possible in commercial explosives—helping customers optimize operations, improve productivity, and reduce environmental impact. Backed by a team of dedicated professionals and a commitment to continuous improvement, Dyno Nobel sets the standard for reliable and responsible blasting manufacturing and services worldwide.
What You’ll Do
As an IT Support Engineer, you will provide end-user computing support at Salt Lake City Office and Carthage, Missouri Plant. You will be responsible for building, configuring and deploying Windows laptops and desktops according to company standards. Other duties include:
Value People – Respect, Recognize & Reward
Think Customer. Everyone. Every day
Treat the Business as our Own
Care for the Community & our Environment
Challenge & Improve the Status Quo
Deliver on our Promises
Dyno Nobel is an equal employment opportunity employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability status, protected veteran status, genetic information or any other characteristic protected by law.
Provide end-user computing support at Salt Lake City Office and Carthage, Missouri Plant. You will be responsible for building, configuring and deploying Windows laptops and desktops according to company standards.
- This is a contract role expected to last 6 months*
Who We Are
Dyno Nobel is a global leader in commercial explosives, manufacturing and blasting technology, delivering innovative solutions to the mining, quarry, construction, and seismic industries. With a legacy of safety, performance, and technical excellence, Dyno Nobel is known for pushing the boundaries of what's possible in commercial explosives—helping customers optimize operations, improve productivity, and reduce environmental impact. Backed by a team of dedicated professionals and a commitment to continuous improvement, Dyno Nobel sets the standard for reliable and responsible blasting manufacturing and services worldwide.
What You’ll Do
As an IT Support Engineer, you will provide end-user computing support at Salt Lake City Office and Carthage, Missouri Plant. You will be responsible for building, configuring and deploying Windows laptops and desktops according to company standards. Other duties include:
- Reimage, replace, and upgrade computers as part of lifecycle management
- Prepare, package, and ship computers and peripherals to remote users and field engineers
- Collect and decommission devices from departing employees, ensuring proper data handling and asset updates
- Provide hands-on troubleshooting for issues related to Windows OS, Office 365 applications, VPN connectivity, printers, desk phones, and general hardware
- Support users with network connectivity issues, including Wi-Fi, wired connections, and authentication problems.
- Assist with post-patching validation and troubleshooting after monthly maintenance cycles
- Support onboarding and offboarding activities, including workstation setup, account verification, and equipment retrieval
- Log, update, and resolve incidents and service requests in the ITSM platform following established SLAs
- 2 years of hands-on experience in desktop support, field engineering, or end-user computing
- Strong experience supporting Windows 10/11 operating systems, including imaging, configuration, and troubleshooting
- Experience using Service Now ITSM tool or any other ITSM tool.
- Experience supporting Office 365 applications (Outlook, Teams, OneDrive, SharePoint)
- Experience with Apple iPhones setups.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)
- Basic knowledge of VPN technologies, authentication issues, and remote access troubleshooting
- Familiarity with server environments, Active Directory basics (password resets, account lookups), and group policy behavior.
- Experience supporting desk phones, softphones, and basic voice troubleshooting
- Ability to work independently with minimal supervision
- Willingness to travel to nearby sites as needed.
- Experience working in manufacturing or plant environments with multi-building layouts
- Ability to act as smart hands for network, voice, and infrastructure teams
- Knowledge of mobile device management tools (Intune, SOTI, or similar)
- Understanding of hardware lifecycle management and asset tracking processes
- Ability to lift and move IT equipment (monitors, desktops, small network devices)
- For this assignment you will be eligible for our basic medical benefits plan.
Value People – Respect, Recognize & Reward
Think Customer. Everyone. Every day
Treat the Business as our Own
Care for the Community & our Environment
Challenge & Improve the Status Quo
Deliver on our Promises
Dyno Nobel is an equal employment opportunity employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability status, protected veteran status, genetic information or any other characteristic protected by law.