What are the responsibilities and job description for the Technical Quoting Engineer position at Les Olson IT?
About Les Olson IT
Les Olson IT is one of the fastest-growing and most capable technology service providers in the West. We do I.T. the LOC Way—through talent, passion, and compassion—driving continual growth and a strong market position by delivering superior service.
Unlike most technology companies, Les Olson IT has been in business for over 70 years. We are a family-owned and family-operated company, a tradition that began at the Olson family dinner table and continues today. From those beginnings, we have grown to more than 320 employees across nine locations in two states.
Les Olson Company strives every day to elevate people, whether it's our clients, our team members, or members of the local community.
About The Role
Les Olson Company is seeking a detail-oriented MIT Quoting Specialist to join our Managed IT (MIT) team. This role is a vital part of the sales process, supporting our sales team with accurate, timely quoting and order processing for Managed IT hardware and software.
The ideal candidate is organized, customer-focused, and thrives in a collaborative environment. While this role may not always involve direct customer interaction, your communication and accuracy will have a direct impact on sales success and customer satisfaction.
What You'll Do
Les Olson IT is one of the fastest-growing and most capable technology service providers in the West. We do I.T. the LOC Way—through talent, passion, and compassion—driving continual growth and a strong market position by delivering superior service.
Unlike most technology companies, Les Olson IT has been in business for over 70 years. We are a family-owned and family-operated company, a tradition that began at the Olson family dinner table and continues today. From those beginnings, we have grown to more than 320 employees across nine locations in two states.
Les Olson Company strives every day to elevate people, whether it's our clients, our team members, or members of the local community.
- We seek to elevate our clients by delivering cutting-edge IT strategy, security, solutions, and support. Each of our team members recognizes that they have a direct impact on the success of the local businesses we serve every day.
- We seek to elevate every team member's career, firmly believing that customer success cannot happen without employee success. We do this by working with each employee to design a fulfilling career path that grows and evolves as they do.
- We seek to elevate our local community members by rewarding our employees for volunteering at local charities and participating in our ongoing food drives.
About The Role
Les Olson Company is seeking a detail-oriented MIT Quoting Specialist to join our Managed IT (MIT) team. This role is a vital part of the sales process, supporting our sales team with accurate, timely quoting and order processing for Managed IT hardware and software.
The ideal candidate is organized, customer-focused, and thrives in a collaborative environment. While this role may not always involve direct customer interaction, your communication and accuracy will have a direct impact on sales success and customer satisfaction.
What You'll Do
- Serve as a primary point of contact for product sourcing, pricing, availability, and technical information for the sales team
- Respond to sales inquiries regarding products, features, pricing, and specifications via multiple communication channels
- Receive, review, and manage quote requests through Salesforce and delegate as appropriate
- Verify and validate all information provided by sales to ensure accuracy and completeness
- Request additional details from sales when needed to avoid incorrect or costly solutions
- Ensure all quotes are professional, accurate, and customer-ready
- Update, review, and submit quote revisions as requested
- Exercise sound judgment and creativity when handling non-standard hardware or software requests and provide alternative solutions when needed
- Process accepted MIT quotes efficiently and accurately
- Create Autotask tickets for approved products and services
- Assist with proactive monthly reviews, including:
- Product updates and changes
- Pricing increases
- Subscription renewals and support agreements
- Hardware and software refresh opportunities
- Notify sales of pricing or product changes affecting current or future quotes
- Support team projects and assist coworkers as workload allows
- Maintain and expand product knowledge through company and vendor-provided training
- Strong attention to detail and accuracy
- Ability to manage multiple requests in a fast-paced environment
- Excellent written and verbal communication skills
- Customer- and team-oriented mindset
- Willingness to continuously learn new products and technologies
- Experience with quoting, order processing, CRM, or Autotask is a plus
- 2-4 years of related experience
- Batchlor's degree in Business Administration, Management Information Systems or related field.
- Paid Time Off
- Sick Days
- Paid Holidays
- 401k match Pension
- Work-life Balance
- Full Medical, Dental & Vision HSA
- Life Insurance
- Local Volunteer Opportunities