What are the responsibilities and job description for the IT Helpdesk Specialist position at Les Olson IT?
Les Olson Company is rapidly expanding as a top-tier provider of technology services across the Western U.S. We're seeking a motivated IT Customer Support Specialist to become part of our dynamic team. At Les Olson, we thrive on excellence, passion, and a commitment to exceptional service, which fuels our growth and strong market presence. If this sounds like your kind of environment, keep reading!
About the Role
As a part of our IT Helpdesk team, you'll be the first point of contact for our clients' technical needs. Les Olson IT serves a diverse range of industries, offering you the chance to gain hands-on experience across varied infrastructures while delivering outstanding support to our customers.
Key Responsibilities
- Engage with clients to address a wide array of technical issues and questions.
- Deliver expert guidance tailored to each client's specific technology needs.
- Provide top-notch customer service through attentive listening and adapting your approach based on each user's expertise.
- Build trust and confidence with clients, thoroughly understanding their needs and responding swiftly and strategically.
- Aim for first-call resolution by proactively addressing issues with in-depth knowledge.
- Accurately record customer interactions and data using appropriate software tools.
Required Skills & Qualifications
- 1 years experience in IT, such as helpdesk or other desktop user support.
- Experience providing excellent customer service.
- Strong communication skills, with the ability to collaborate effectively with both technical and non-technical audiences.
- Excellent organizational skills and adaptability to shifting priorities.
- Problem-solving skills, including gathering and analyzing information to resolve issues efficiently.
- Follow-through and reliability to complete tasks successfully.
- Self-motivated with the ability to work independently and enhance your technical expertise.
Why Choose Les Olson Company?
For over 65 years, Les Olson Company has been a family-owned and operated business, now with over 330 employees across nine locations in two states. What sets us apart is our dedication to fostering both professional and personal growth for every team member.
We prioritize work-life balance and invest in creating a supportive environment where employees can thrive. Your career at Les Olson is more than just a job-it's a chance to build a meaningful future with us.
We Offer:
- Generous Paid Time Off and Sick Days
- Paid Holidays
- 401k Matching Pension
- Comprehensive Medical, Dental & Vision Plans HSA
- Mental Health Support
- Life Insurance Coverage
- Opportunities to Volunteer Locally
Position Details
- Job Type: Full-time, on-site
- Location: Lindon
Ready to grow with us? Join Les Olson Company and be part of a team that's changing the face of technology services in the West!