What are the responsibilities and job description for the Customer Service Representative position at DXP?
Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.
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Summary:
Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders, check availability of stock and shipping dates, quote prices, fill orders to customer specifications, process sales data via computer, and assist the outside sales team by preparing price quotes and sourcing products.
Responsibilities of the Customer Service Representative include, but are not limited to:
- Responding to customer inquiries regarding company products and services
- Processing customer orders
- Checking availability of stock and shipping dates
- Quoting prices, filling orders to customer specifications and processing sales data via computer
- Assisting the outside sales team by preparing price quotes and sourcing products
- Providing support outside of standard business hours as needed, including responding to urgent customer inquiries or order issues
- Participating in periodic on-call rotation or after-hours support, as business needs require
- Engaging in occasional out-of-office activities such as customer visits, training sessions, team meetings, or company events
Qualifications of the Customer Service Representative include, but are not limited to:
- 1 year of distribution knowledge preferred
- Excellent communication skills
- Must be able to type 50 words per minute
- Should be enthusiastic and able to work independently
- Must have experience performing a majority of the functions
- Prior customer service experience
- Data entry skills, organization, multi-tasking and customer focus is required
- Regular in-person attendance required• Flexibility to support after-hours or on-call responsibilities as needed
Additional Information:
- Physical Demand: N/A
- Working Conditions: Office Environment (with occasional off-site activities such as customer visits or training)
- Training/Certifications: N/A
- Shift Time/Overtime: Normal in-person business hours Monday–Friday 8:00am–5:00pm, with occasional after-hours or on-call support as required
- Travel: Minimal; may include local travel for customer visits, trainings, or company events
- Education: Bachelor's degree preferred
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Location: USA:TX:Pasadena
DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan.
Salary is commensurate with experience. Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test. DXP is an equal opportunity employer and participates in E-Verify. EOE/M/F/D/V.