What are the responsibilities and job description for the Dynatrace Support Engineer position at DXC Technology?
Job Description
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we
Location: Hybrid. Candidates located within 25 miles of a DXC office are required to work onsite two days per week. Preferred locations: Plano, TX
The Dynatrace Support Engineer (US Citizen only) is responsible for providing technical support and expertise in the deployment, configuration, and maintenance of Dynatrace solutions. This role focuses on ensuring optimal performance and reliability of Dynatrace installations and resolving any issues that arise. The ideal candidate will possess strong troubleshooting skills, a deep understanding of performance monitoring tools, and excellent customer service abilities.
Key Responsibilities
Technical Support:
This role supports an ITAR-compliant client account with specific security and work authorization requirements:
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings Link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we
Location: Hybrid. Candidates located within 25 miles of a DXC office are required to work onsite two days per week. Preferred locations: Plano, TX
- Detroit/Farmington Hills, MI
- Nashville, TN
- New York City, NY
- New Orleans, LA
- Ashburn, VA
- Tulsa, OK
The Dynatrace Support Engineer (US Citizen only) is responsible for providing technical support and expertise in the deployment, configuration, and maintenance of Dynatrace solutions. This role focuses on ensuring optimal performance and reliability of Dynatrace installations and resolving any issues that arise. The ideal candidate will possess strong troubleshooting skills, a deep understanding of performance monitoring tools, and excellent customer service abilities.
Key Responsibilities
Technical Support:
- Provide first and second-level support for Dynatrace-related issues.
- Respond to and resolve customer inquiries and support tickets in a timely manner.
- Diagnose and troubleshoot performance and configuration issues within Dynatrace environments.
- Monitor and manage incidents related to Dynatrace.
- Perform root cause analysis for recurring issues and implement solutions to prevent future occurrences.
- Escalate complex issues to senior support staff or Dynatrace vendor support as needed.
- Assist in the configuration and optimization of Dynatrace environments.
- Implement best practices for monitoring, alerting, and reporting to ensure comprehensive coverage and minimal false positives.
- Collaborate with internal teams to customize Dynatrace solutions to meet specific application and infrastructure needs.
- Provide training to customers and internal teams on Dynatrace features, functionality, and best practices.
- Develop and maintain detailed documentation, including configuration guides, troubleshooting steps, and FAQs.
- Create and update knowledge base articles to help customers resolve common issues independently.
- Stay updated with the latest developments in Dynatrace and related technologies.
- Identify opportunities for improving support processes and enhancing customer satisfaction.
- Participate in team meetings and contribute to ongoing projects and initiatives.
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Proven experience in supporting and managing Dynatrace solutions.
- Strong background in application performance monitoring and troubleshooting.
- Experience with Infrastructure technologies, OS, VMWare, Firewalls, Storage, etc. is a plus.
- Experience with cloud platforms (AWS, Azure, GCP) and container technologies (Docker, Kubernetes) is a plus.
- Proficiency in Dynatrace configuration and administration for Dynatrace Managed environment including Cluster, ActiveGates and OneAgents.
- roficiency in configuring anomaly detection, tagging, problem notification, alerting, tagging, and custom integrations.
- Optimize Dynatrace configurations to deliver actionable insights for system availability, performance and resource utilization.
- Excellent analytical and problem-solving skills.
- Strong communication and customer service skills.
- Familiarity with scripting languages (e.g., Python, Shell scripting) is advantageous.
- Understanding of IT infrastructure, networking, and application development processes.
- Dynatrace Certified Associate
This role supports an ITAR-compliant client account with specific security and work authorization requirements:
- Must be ITAR-compliant and able to provide proof of citizenship.
- Must be legally authorized to work in the United States without requiring current or future sponsorship.
- Applicants must reside in the continental United States.
- A background check and drug test are required.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings Link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.