Analyst I Business Process Transactions - Nashville, TN

Job Description

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com

Location: Employees located within 25 miles of a DXC office or client site will be required to work onsite at minimum 2 times per week.

Essential Job Functions

• Support business process improvement projects to enhance customer and client experience
• Collaborate with cross functional teams to ensure project success
• Assist in writing clear, step-by-step business procedures, supporting business users across key operations functional areas
• Lead training efforts in support of business operations, including the developing of comprehensive training plans and the delivery of training sessions on core DXC systems and processes
• Deliver exceptional customer service by maintaining a high standard of responsiveness, professionalism and support.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
• Performs additional responsibilities as needed to support business goals and operational excellence
  
  

Basic Qualifications

• Minimum 2 years of customer service experience in the life insurance and/or annuities fields
• Familiar with business process services, including analyzing workflows and suggesting improvements
• Effective verbal and written communication skills, with the ability to convey information to diverse audiences
• Basic to intermediate Excel skills, including the ability to create and maintain detailed tracking documents, organize data, and use formulas and other functions
  
  

Other Qualifications

• DXC core system knowledge; wmA, AWD/Chorus, cmA, etc
• Proficient in Microsoft Visio, with the ability to create detailed process flow diagrams
  
  

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

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Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.