Cybersecurity Sales Engineer & Subject Matter Expert

Job Description

Job Description

Key Responsibilities

Multi-Channel Technical Support

• Executive Influence: Transition conversations from "product pitches" to value-based business outcomes, quantifying how our solutions improve board-level security metrics
• Sales Support: Lead technical discovery and "technical win" strategies to convert prospects into long-term partners.
• Customer Success & Account Management: Partner with CS and Client Owners to conduct Strategic Security Health Checks, ensuring current clients are maximizing their security posture.
• TAM Collaboration: Act as the Tier-3 escalation point for Technical Account Managers when solving complex architectural challenges or addressing sophisticated threat landscapes.
  
  

Proof of Concept (PoC) & Value Demonstration

• Translate raw threat intelligence and security findings into persuasive business cases for C-level stakeholders.
  
  

Technical Strategy

• Serve as the lead technical advocate during the sales cycle, conducting deep-dive discovery sessions to uncover specific customer pain points and security gaps
• Spearhead PoC projects for potential clients, defining clear success criteria and demonstrating how our services mitigate sophisticated threats.
• Develop and deliver high-impact technical demos and playbooks that highlight our unique differentiators in the MSSP market.
• Technical Objection Handling: Use deep subject-matter expertise to challenge customer assumptions with authority and evidence, neutralizing skepticism from technical buyers
  
  

Enablement & Market Intelligence

• Construct technical assets such as competitive battlecards, RFP templates, and technical white papers focused on cyber risk mitigation.
• Collaborate with Product Management to share "Voice of the Customer" (VOC) insights, ensuring the product roadmap remains aligned with real-world market demands.
• Participate in industry forums and training sessions (e.g., MITRE ATT&CK) to maintain status as a leading SME in the cybersecurity ecosystem.
  
  

Solution Architecture & Experience Strategy

• Ideal Customer Journey: Define and support the technical journey from initial demo to long-term adoption, ensuring no technical gaps exist between sales promises and delivery reality.
• Modular Architecture: Design scalable security frameworks (MFA, SSO, PAM, XDR) that can grow with the client's business needs. (p. 1)
• Risk Mitigation SME: Provide expert guidance on regulatory compliance (NIST, HIPAA, PCI) to help clients navigate audit requirements. (p. 1)
  
  

Enablement & Knowledge Sharing

• Internal SME: Act as the "Product Ambassador," sharing R&D outcomes, new threat intelligence, and cybersecurity best practices with all client-facing resources. (p. 3)
• Asset Creation: Develop technical guides, competitive battlecards, and "Voice of the Customer" (VOC) reports to empower non-technical sales and CS teams. (pp. 2-3)
  
  

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