What are the responsibilities and job description for the Claims Analyst - US HYBRID position at DXC Technology?
Job ID: 51554734
Location: Nashville, United States of America
Category: Business Process Services & Customer Support
Employment Type: Full time
Job Description:
Essential Job Functions:- Follows procedures to process death claim transactions by corresponding with agents, beneficiaries, and other departments regarding policies
- Willingness to learn new payment processes and/or other processes within death claims depending on where the need is on any given day
- Responsible for the accurate handling and timely execution of any policy worked
- Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by MetLife guidelines
- Report any potential fraudulent, money laundering, or unethical requests that have been reviewed
- Perform other related duties as assigned or required daily
- Must provide an elite customer service experience via letters or phone calls made internally or externally
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
- High School Diploma completed
- 2 years of relevant life insurance death claims business experience are mandatory
- Death claims processing experience is mandatory
- Strong understanding of the Life insurance industry is mandatory
- Working knowledge of life insurance products and applicable policies, procedures, and guidelines
- Microsoft Office and MS Teams work experience
- Great typing and documenting skills
- Empathy, sensibility and high sense or touch are necessary for the type of support we provide to our customers
- Inbound/outbound customer service experience and communication skills are required
- Great ability to multitask between client´s applications and DXC systems
- Bachelor’s Degree is preferred
- FINRA Series 6 is preferred
- Insurance call center experience is highly preferred (this position is not a call center)
- Laptop, Docking Station, Monitors, Headset will be provided
- Schedule: Monday – Friday, business hours are 7 30am to 6pm CST
- This position may require commuting up to 2 days per week to a DXC office
- Applicants must be located within commuting distance of one of our office locations
- 4000 N Mingo Road, Tulsa, OK, 74116
- 100, Centerview Drive, Suite 100, Nashville, TN, 37214-3439
- 6901 Windcrest Dr, D2-1E-76, Plano, TX, 75024
- 1615 Poydras Street, Suite 2300, New Orleans 70112
- 65 Fairchild St. Charleston, 29492, SC
- 34505 West 12 Mile Road Suite 215 Farmington Hills, MI 48331
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
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