Guest Services Supervisor

Job Summary

Dwell Vacation Rentals is seeking a dependable, professional, and customer-focused Guest Services Supervisor to support front desk operations at Yachtsman Resort and 300 Tenth Hotel in Myrtle Beach, South Carolina.

In this leadership role, you will help oversee daily guest services operations, support front desk employees, and ensure guests receive exceptional service throughout their stay.

We are looking for someone who enjoys working with people, solving problems, and leading by example. Additionally, the ideal candidate will demonstrate strong communication skills, maintain a positive attitude, and thrive in a fast-paced hospitality environment.

If you have hotel front desk experience, excellent customer service skills, and a passion for hospitality, we encourage you to apply!

Key Responsibilities

As a Guest Services Supervisor, you will support daily front office operations while helping maintain a welcoming and professional environment at both properties.

Guest Experience and Customer Service

• Welcome guests and provide friendly, professional service throughout their stay.
• Assist with guest inquiries, requests, reservations, and general property information.
• Address guest concerns promptly and work toward positive resolutions.
• Handle challenging guest situations with patience, professionalism, and understanding.
• Additionally, identify opportunities to improve guest satisfaction and overall service quality.
• Most importantly, ensure guests feel welcomed, valued, and supported from arrival through departure.

Team Leadership and Employee Support

• Assist with supervising and supporting front desk and guest services employees.
• Provide guidance, coaching, and training to help team members succeed.
• Lead by example while promoting teamwork, accountability, and professionalism.
• Help ensure employees follow company procedures and guest service standards.
• Support management with daily staffing needs and operational priorities.
• Furthermore, encourage open communication and a positive team environment.

Front Desk Operations

• Assist with guest check-ins, check-outs, reservations, and room assignments.
• Review guest accounts and help resolve billing or reservation concerns.
• Maintain organized front desk workspaces and accurate guest records.
• Support daily front office procedures and ensure smooth shift operations.
• Follow company cash-handling, safety, and security procedures.
• Additionally, assist team members during busy arrival and departure periods.

Guest Relations and Problem Resolution

• Respond to guest complaints and unexpected service issues professionally.
• Evaluate concerns and identify practical solutions within company guidelines.
• Escalate serious or unresolved matters to management when necessary.
• Coordinate with housekeeping and maintenance to address guest needs.
• As a result, help minimize service disruptions and maintain a positive guest experience.

Communication and Shift Oversight

• Maintain clear communication with housekeeping, maintenance, management, and other departments.
• Communicate important guest requests, property concerns, and operational updates.
• Assist with shift transitions to ensure the next team receives accurate information.
• Document outstanding issues and follow up on unresolved guest concerns.
• Help prioritize daily responsibilities based on guest needs and property operations.
• Additionally, support consistent service standards at both Yachtsman Resort and 300 Tenth Hotel.

Operational and Management Support

• Assist management with daily front desk operations and administrative responsibilities.
• Monitor service quality and help identify opportunities for improvement.
• Support staff coaching and reinforce company expectations.
• Respond to changing operational needs while maintaining a professional atmosphere.
• Perform additional guest services and property-related duties as assigned.

Qualifications and Experience

We are seeking a motivated hospitality professional with strong customer service skills, leadership potential, and a commitment to providing excellent guest experiences.

Preferred Experience

• Previous experience in hospitality, hotel front desk operations, or guest services.
• Prior supervisory, team leadership, or employee training experience.
• Familiarity with hotel reservations, guest accounts, and front office procedures.
• Experience handling guest complaints and resolving customer service concerns.

Required Skills and Qualifications

• Excellent communication, customer service, and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to remain calm and professional during challenging situations.
• Effective problem-solving skills and sound decision-making abilities.
• Ability to work independently while supporting a team environment.
• Basic computer skills and willingness to learn hotel property management systems.
• Dependable attendance, punctuality, and schedule flexibility.
• Professional appearance, positive attitude, and strong work ethic.
• Willingness to assist with operations at both assigned properties.

Work Schedule and Availability

Scheduling flexibility is an essential requirement for this position.

Hotel operations require dependable team members who can support guests during busy periods, weekends, and evening hours. Therefore, candidates must be comfortable working a flexible schedule based on business needs.

Required Availability

• Afternoon and evening shifts are required.
• Shifts may end as late as 11:00 PM.
• Weekend availability is required.
• Availability to work select holidays is required.
• Must be willing to work at both Yachtsman Resort and 300 Tenth Hotel.
• Schedules may vary based on occupancy, staffing, and operational needs.

Additionally, candidates must be willing to adjust to changing guest service priorities and support daily front office operations as scheduled.

Why Join Dwell Vacation Rentals?

At Dwell Vacation Rentals, we understand that exceptional guest experiences begin with a dedicated and professional team.

As a Guest Services Supervisor, you will have the opportunity to develop your leadership skills, support hotel operations, and make a meaningful difference in the guest experience.

We value employees who demonstrate professionalism, accountability, teamwork, and a commitment to excellent service.

Additionally, this position offers the opportunity to work with a variety of guests and team members across two Myrtle Beach hospitality properties.

Equal Employment Opportunity

Dwell Vacation Rentals, LLC is committed to providing equal employment opportunities and maintaining a professional and respectful workplace. Employment decisions follow applicable employment laws and company policies.

Additional duties may be assigned as needed to support the successful operation of Yachtsman Resort and 300 Tenth Hotel.

Apply Today!

Are you an experienced hospitality professional who enjoys helping guests, supporting employees, and leading by example?

Join the Dwell Vacation Rentals team as a Guest Services Supervisor and help us deliver outstanding guest experiences at Yachtsman Resort and 300 Tenth Hotel!

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you currently employed? If so, what is prompting you to consider a change at this time?
• Do you have reliable transportation?
• What are your salary expectations for your next position?
• What days and hours are you available and willing to work?
• If selected for the position, when would you be available to begin?
• Can you pass a background check and drug screening? Both must be clean.

Experience:

• Front Desk Supervisor: 1 year (Required)
• hospitality, hotel front desk operations, or guest services: 1 year (Required)

Location:

• Myrtle Beach, SC 29577 (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $39,608 - $49,353