What are the responsibilities and job description for the Guest Services Supervisor position at Landmark Resort?
Landmark Resort is looking for an outgoing, upbeat personality, who loves talking with guests, is quick with a smile and genuinely loves working with the public. The candidate must thrive on being helpful, empathetic, and courteous throughout the entire guest experience.
Experience in hotel reservations is a must.
Guest Services Supervisor Essential Functions:
- Check guests in and out and answer all their questions for information and assistance.
- Communicate with other departments to fulfill our guest needs.
- Monitor reservations made and house count as well as the status of our guest's accounts.
- Update information in the computer systems as needed (i.e., post charges).
- Report all unsafe conditions immediately.
- Act as Manager-On-Duty when assigned.
- Answer all complaints and concerns that occur during shifts. If unable to handle, contact department manager or MOD.
- Verify all shift work and deposits.
- Assist in the training and development of new Front Desk Clerks.
- Follow checklist for required duties and timelines.
- Read, pass on log, and communicate with the previous shift.
- Run reports and complete them, i.e., high balance, cash basis, etc.
- Authorize credit cards and checks.
- Complete other duties as assigned by supervisor to include cross-training.
Benefits for you:
- Medical Plan Dental, Vision, Short Term Disability,
- Critical Illness and Life Insurance Plan
- Paid Time Off
- Floating Holidays
We are experts in delivering the most exciting, fun-filled, and enjoyable vacation experience EVER! We are waiting for you to join our team!
We are an Equal Opportunity Employer and we participate in E-Verify.
Pay: $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $16