What are the responsibilities and job description for the VDC Support Specialist position at Dusty Robotics?
Dusty Robotics is a growing venture backed start-up that is developing market changing autonomous robots for the construction industry. Its flagship product the FieldPrinter™ automates the layout process for construction projects and accelerates the digital transformation of the building process.
We are now looking for a VDC Solutions Specialist to join our Customer Success team. You will play a critical role in the successful deployment of our FieldPrint Platform on construction sites across the United States. You will also collaborate with cross-functional teams, including engineering, sales, marketing, and customer support to ensure that our systems meet client needs and project timelines.
This position is hybrid (2 to 3 days/week) out of our corporate headquarters in Mountain View, California.
What You'll Do
Implementation
In joining our team, you’ll become an important part of a small and fast-growing company. We are daring to accomplish something big, do you want to be a critical part of Dusty’s success? We are deeply committed to our mission, and we believe in removing roadblocks that distract us from reaching our goals.
To that end, we offer an unlimited vacation policy, a 401k with employer match, reasonable work hours, and flexible schedules. We know that our best work happens when we feel well-rested and capable of focusing all of our energy on making Dusty successful!
Strong, effective teams are composed of people with a diverse set of backgrounds and experiences who bring a variety of perspectives to their work. We actively encourage applications from a diverse pool, including those from historically under-represented groups such as women, people of color, people who identify LGBTQ, people with disabilities, and immigrants.
Our Code Of Conduct
Dusty Robotics exists to serve a wide variety of customers from all walks of life. We believe that our mission is best served in an environment that is friendly, safe, accepting, and free of intimidation or harassment. We do not tolerate abusive behavior.
We are now looking for a VDC Solutions Specialist to join our Customer Success team. You will play a critical role in the successful deployment of our FieldPrint Platform on construction sites across the United States. You will also collaborate with cross-functional teams, including engineering, sales, marketing, and customer support to ensure that our systems meet client needs and project timelines.
This position is hybrid (2 to 3 days/week) out of our corporate headquarters in Mountain View, California.
What You'll Do
Implementation
- Guide customers through layout workflows in Revit, AutoCAD, and the Dusty Portal
- Deliver targeted training to internal teams and customers
- Customize implementation to match evolving client needs and project goals
- Support adoption, troubleshoot barriers, and streamline non-integrated workflows
- Use insights to build deeper client relationships and identify expansion opportunities
- Coordinate resources, timelines, and communication across stakeholders
- Identify risks early and drive projects to successful on-time delivery
- Track progress and report to leadership on key milestones
- Partner with product, engineering, and R&D to ensure field-deployable, client-ready solutions
- Work alongside customer success and support teams to deliver a seamless experience
- Collaborate to refine customer onboarding programs and implementation timelines
- Improve internal processes to scale VDC implementations across accounts
- Co-develop repeatable solutions for best practices on file preparation
- Gather feedback to inform product enhancements and process evolution
- 4 years of experience in Commercial Construction, Architecture, or Engineering-related fields.
- Experience in BIM or VDC management
- Proficiency in Revit and AutoCAD
- Preferred familiarity with Dynamo, Lisp routines, and construction software such as Navisworks, Mitek, Procore, and Autodesk Construction Cloud.
- Strong communication and problem-solving skills
- Technical knowledge of construction methods and materials
- Problem solving orientation and sharp eye for detail
- Comfortable in a dynamic, fast-paced environment
- Degree in Architecture, Engineering, Construction, related field, or equivalent work experience
In joining our team, you’ll become an important part of a small and fast-growing company. We are daring to accomplish something big, do you want to be a critical part of Dusty’s success? We are deeply committed to our mission, and we believe in removing roadblocks that distract us from reaching our goals.
To that end, we offer an unlimited vacation policy, a 401k with employer match, reasonable work hours, and flexible schedules. We know that our best work happens when we feel well-rested and capable of focusing all of our energy on making Dusty successful!
Strong, effective teams are composed of people with a diverse set of backgrounds and experiences who bring a variety of perspectives to their work. We actively encourage applications from a diverse pool, including those from historically under-represented groups such as women, people of color, people who identify LGBTQ, people with disabilities, and immigrants.
Our Code Of Conduct
Dusty Robotics exists to serve a wide variety of customers from all walks of life. We believe that our mission is best served in an environment that is friendly, safe, accepting, and free of intimidation or harassment. We do not tolerate abusive behavior.
- We are not accepting unsolicited resumes from third-party recruiters or agencies