What are the responsibilities and job description for the Customer Service Representative position at Durex Industries?
The Customer Service Representative plays a vital role in delivering exceptional support and service to customers. This position involves addressing inquiries, resolving issues, and ensuring a positive customer experience through effective communication and problem-solving skills.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat
- Resolve product or service issues by clarifying complaints and offering appropriate solutions
- Document customer interactions and transactions accurately in the system
- Maintain up-to-date knowledge of products, services, and company policies
- Collaborate with other departments to answer customer questions and facilitate solutions
- Assist in processing orders, forms, applications, and requests
- Follow up to ensure customer satisfaction and issue resolution
- Identify areas for process improvement to enhance customer experience.
How to Apply
If you Interested this position , Please send your email with resume to info@thecareer-builder. com
Thank you.
Salary : $22 - $25