What are the responsibilities and job description for the Enrollment Counselor (Temporary) – Enrollment Management Group position at Duquesne University?
Salary:
Commensurate with experience
Benefits: Generous
benefits include paid time off including holidays and vacation, retirement
match, and tuition remission for employee and dependents. Details at www.duq.edu/benefits
Location: Enrollment Management Group
Position Status: Full-time temporary (35
hours per week)
Hours:
12pm – 8pm weekdays; 9am-1pm Saturdays 1x/month per
person/in-person
Position Number: 242407/10-1119
FLSA Status: Exempt
POSITION SUMMARY:
The Enrollment Counselor is responsible for guiding
prospective students through the enrollment process, from initial inquiry to
registration completion. This role requires strong communication skills,
customer service orientation, and the ability to connect with prospective
students to understand their unique needs and goals. As an Enrollment
Counselor, you'll be instrumental in guiding students to their educational
journey. This role primarily involves
support and detailed management of the student recruitment, admissions, and
enrollment processes, providing comprehensive advising from the point of
inquiry to enrollment. You will be a key contributor to meeting our enrollment
goals and upholding the institution's commitment to educational excellence.
Note: This is a temporary position.
DUTIES
AND RESPONSIBILITIES:
Admissions and
Recruitment Support - Provide inbound and outbound communication from
prospective students and their families, ensuring strong customer service and
consultative student recruitment with the goal of making Duquesne the student's
first university choice. Support the admissions and enrollment processes,
including but not limited to reading applications, making admissions decisions,
supporting events and campus visits. Proactively respond and outreach to,
engage and follow up with interested prospective students and re-admitted
students, understanding their needs and aligning them with suitable programs.
Database Management: Keep track of student
interactions and progress using institutional CMR and database systems.
Presentations & Meetings: Give general information
session presentations to groups of students and families visiting campus, and
conduct 1:1 individual meetings to provide consultative recruitment and assist
students by providing information about the university, admissions, and
academic programs. Ability
to work evenings until 8pm and occasional weekend work required.
Goal Achievement: Using your talents and problem-solving skills, recommend ways to help
meet specific enrollment targets, analyzing data to develop strategies for
improved performance.
Achieve monthly goals for campus visits, contacted
prospects, completed applications, and semester based closed enrollments on a
semester-basis.
Interdepartmental
Collaboration. Coordinate with other departments, including financial aid,
registrar, and academic advising, to ensure a seamless student experience.
Completes other duties as assigned.
REQUIREMENTS:
Minimum qualifications:
High School Diploma or equivalent.
1 – 2 years’ experience in customer relations, sales, higher education, particularly in admissions, financial aid, student accounts, or advising and registration or related fields.
Familiarity with academic programs and offerings.
Proficient in using technology for communication and data management.
Note: Experience in higher education admissions office, managing student ambassador groups, and/or with event planning can substitute for experience/education requirements.
Preferred qualifications:
Associate’s degree in business or related field from an accredited institution.
Familiarity with Slate and Banner preferred.
Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following:
Strong communication skills: Articulate, active listening and tailored messaging.
Collaboration: Effective in cross-functional teamwork.
Strong organizational skills: Detail-oriented with a problem-solving mindset.
Time management: Ability to multitask and work effectively under pressure.
Guidance: Advising, supporting student goals.
Persuasion: Overcoming objections, gaining commitment.
Compliance: Understanding applicable regulations.
Professional demeanor and student-focused approach.
Knowledge of PC and Microsoft Office Software; familiarity with Slate and Banner preferred.
Maintain strict confidentiality of sensitive information.
Ability to make decisions in accordance with established policies.
Engage in continuous improvement of processes and practices.
Ability to be proactive, strategic and deadline-oriented in a complex organization.
Professional demeanor with the ability to deal with people in a courteous and tactful manner regardless of circumstances.
Ability to work overtime and some weekends during peak application receipt and processing periods.
Motivation to work harmoniously with a diverse group of highly qualified team members.
Ability to establish and maintain effective working relationships with the University Community.
Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.
APPLICATION INSTRUCTIONS:
Applicants are asked to submit a cover letter, resume, and contact information for three professional references.
Duquesne University was founded in 1878 by its sponsoring religious community, the Congregation of the Holy Spirit. Duquesne University is Catholic in mission and ecumenical in spirit. Motivated by its Catholic identity, Duquesne values equality of opportunity both as an educational institution and as an employer.
