What are the responsibilities and job description for the Crew Member position at Dunkin'?
Position Title: Restaurant Team Member
Reports To: Restaurant Manager
Overview:
A Dunkin’ Restaurant Team Member is generally responsible for preparing food and beverages according to Dunkin’ operational standards, providing guests with great service, and maintaining a clean, safe, and organized workspace.
Responsibilities Include:
- Follow Brand standards, recipes, and systems
- Follow food safety standards
- Prepare food and beverages
- Assemble and package orders
- Understand the restaurant menu, including limited-time offers and promotions, and be able to answer guest questions
- Maintain a clean and organized workstation
- Clean equipment, service areas, and guest areas
- Stock items, such as cups, lids, etc. at the workstation
- Take orders at the Drive Thru or Front Counter and handle payments (if applicable)
- Meet speed of service standards while delivering accurate orders to guests
- Serve and communicate with guests
- Maintain a guest-focused culture in the restaurant
- Communicate effectively with managers and coworkers
- Organize and maintain stock room and refrigerated areas
Education/Experience:
- None
Key Competencies:
- Works well with others in a fast-paced team environment
- On time, demonstrates honesty and a positive attitude
- Willingness to learn and adapt to change
- Guest focused
Physical Demands/Working Conditions:
- Standing on feet
- Repetitive motion, including bending, stooping, and reaching
- Lifting objects, including boxes, ice, and product up to 20lbs (if applicable)
- Working in a small space
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