What are the responsibilities and job description for the Business Development (Service) position at Duluth Chrysler Dodge Jeep RAM?
At Duluth Chrysler Dodge Jeep RAM, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at Duluth is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.
Benefits
- Medical, Dental & Vision Insurance
- 401K Plan Match
- Paid vacation
- Growth opportunities
- Paid Training
- Long term job security
- Discounts on products and services
Responsibilities
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Answer customer calls and establish follows-up with service appointments.
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Respond quickly to internet, phone and online service inquiries.
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Provide customers with initial service information, and direct them to the appropriate dealership resources.
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Present information based on customer needs.
- Maintain Courtesy Rental Fleet
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Participate in team and process development sessions – keeping positive relationships with teammates, sales/parts teams, and dealership management.
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Utilize the CRM tracking/scheduling system daily.
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Keep records of all outgoing and incoming rental vehicles.
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Filing/Other office duties
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Other duties requested by the general or service manager.
Qualifications
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Excellent teammate with a collaborative attitude and eagerness to improve
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Prompt and courteous demeanor
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Positive and hardworking personality
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Strong computer skills
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Valid driver’s license
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Organization skills
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Customer service skills
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.