What are the responsibilities and job description for the Store Associate Manager position at DSW Designer Shoe Warehouse?
Company Description Designer Brands, the parent company of DSW Designer Shoe Warehouse, is a leading global designer, producer, and retailer of recognizable footwear brands and accessories, focused on inspiring self-expression. Through a strong omni-channel presence and more than 640 DSW Designer Shoe Warehouse and the shoe co. stores across North America, the company offers on-trend footwear for women, men, and kids. Its portfolio includes well-known brands such as Crown Vintage, Hush Puppies, Jessica Simpson, Keds, Lucky Brand, Vince Camuto, and more, supported by a billion-dollar digital commerce business and robust wholesale distribution. Designer Brands is committed to advancing diversity, equity, and inclusion, and supports communities worldwide by donating millions of pairs of shoes through Soles4Souls. Applicants are encouraged to apply only through official channels, using email addresses ending in dswinc.com, designerbrands.com, or camutogroup.com and the careers portal at www.designerbrands.com/careers.
Role Description The Store Associate Manager is a full-time, on-site role located in Lancaster, PA, responsible for supporting the Store Manager in daily operations and delivering an exceptional customer experience. This role oversees sales floor activities, helps manage team scheduling and performance, and ensures that merchandising, inventory, and visual standards are consistently maintained. The Store Associate Manager contributes to achieving sales goals, monitors store operations for loss prevention and safety compliance, and assists with opening and closing procedures. This position also focuses on coaching and developing store associates, fostering a positive, inclusive work environment, and upholding DSW service standards.
Qualifications
- Strong customer-focused approach, with skills in Customer Service and Customer Satisfaction.
- Effective Communication abilities, including clear verbal and written interaction with customers and team members.
- Experience in Store Management, including supervising staff, managing schedules, and driving sales performance.
- Knowledge of Retail Loss Prevention practices to help protect company assets and maintain a safe store environment.
- Previous retail or fashion/footwear experience, preferably in a supervisory or team lead capacity.
- Ability to work flexible hours, including evenings, weekends, and holidays, as business needs require.
- Solid organizational and problem-solving skills, with attention to detail and ability to multitask in a fast-paced setting.
- High school diploma or equivalent; post-secondary education in business, retail management, or a related field is a plus.