What are the responsibilities and job description for the IT Project Manager (AWS) - 135 position at DSM-H Consulting?
Open to Peoria, IL and Dallas, TX as well
Position’s Contributions to Work Group:
- Operations & support work including customer and internally reported issues; ongoing monitoring & observability work, and support of dealer and customer-facing business tools; team project management within the Azure DevOps tool
Typical task breakdown:
- Working escalated tickets from level 1 teams, including via customers
- Join staff meetings, assist with organization and reporting, road blocks and issues with issues.
- Working with technical leads, management, and project managers via meetings and emails to unblock and resolve difficult user stories and features related to support onboarding processes
- Support onboarding process
Interaction with team:
- Total on team is 5-6 leaders and across the organization of 35 team members.
- Could work with some outside the US (Eastern Europe and India), but primarily working with US based team members.
Work environment:
Chicago, Peoria or Dallas Client Hubs (will need to go into office when asked)
Education & Experience Required:
- Bachelors Degree or Masters degree with 2- 4 years experience
- NO degree, they must have 4 years experience in this capacity or relevant experience.
Technical Skills
(Required)
- Project tracking tools such as Azure DevOps or Jira/Confluence
- AWS tools including CloudWatch and Lambda services
- Ticketing tools such as ServiceNow or Salesforce
- Heavy experience in Power point ( building presentations)
- Experience using AI tools (CoPilot, Claude, etc.)
(Desired)
- Scrum/Agile practices.
Soft Skills
(Required)
- Project planning and ability to facilitate escalations to management as needed
- Comfortable working with leadership teams.
Strong written and oral communication skills**** ( this will be a BIG detail that - the WD will be paying attention to during the interview )