Key Account Manager

A long-standing U.S. manufacturer in the roofing industry recognized for its high-quality products, innovative technology, and strong commitment to craftsmanship, safety, and community values is looking for a Key Account Manager. They are seeking a candidate with strong business-to-business experience who can think innovatively and remain resilient in the face of challenges.

Responsibilities

• Manage pricing, program administration, and overall account coordination for assigned customers, including rebates, incentives, marketing allowances, and related services
• Resolve account issues across billing and operations, including invoices, credit memos, returns (RMA), deliveries, pricing discrepancies, and warranty documentation
• Partner with Technical and Warranty teams to inspect, document, and process product warranty claims
• Build and maintain strong relationships with distributors, contractors, and local industry organizations through regular engagement, trade shows, and association involvement
• Support distributor success by maintaining showroom displays with current product literature and samples
• Collaborate with internal sales teams to develop and execute strategic plans that drive revenue growth and market expansion
• Execute targeted sales strategies focused on key installers to increase product adoption and maximize pull-through sales
• Act as subject matter expert for Pro Contractor Program, providing field support, training, and contractor recruitment
• Deliver product training to customers and partners, including presentations on product features, benefits, and proper installation techniques
• Maintain consistent, professional communication with customers across all channels (phone, email, text)
• Utilize Salesforce to track customer activity, manage pipeline, log interactions, and support forecasting and planning efforts
• Plan and optimize travel to ensure efficient territory coverage and cost management
• Complete regular reporting, including monthly activity and market updates, weekly expense reports, call planning, mileage tracking, forecasting, and competitor insights
• Provide SAP-related support and assist with additional business operations as needed

Qualifications

• Bachelor's degree from a four-year college or university, or a minimum of four years of related experience and/or training, or an equivalent combination of education and experience
• Valid driver's license required
• Ability and willingness to travel within assigned territory, including air travel and overnight stays away from home

Benefits

• Health insurance (medical, dental, vision, disability, etc.)
• 401k match and other retirement plans
• Paid time off

Compensation: $110,000 - $130,000 quarterly bonus