What are the responsibilities and job description for the Technical Support Specialist position at DS Technologies Inc?
About US: We are a company that provides innovative, transformative IT services and solutions. We are passionate about helping our clients achieve their goals and exceed their expectations. We strive to provide the best possible experience for our clients and employees. We are committed to continuous improvement and innovation, and we are always looking for ways to improve our services and solutions. We believe in working collaboratively with our clients and employees to achieve success.
DS Technologies Inc is looking for Technical Support Specialist role for one of our premier clients.
Job Title: Technical Support Specialist
Location: Indianapolis IN, USA (In-person preferred)
Industry: Information Technology / Cybersecurity
Job Category: Technical Support / IT Support
Overview
We are seeking a highly motivated and experienced Technical Support Specialist to manage, troubleshoot, and optimize endpoint systems and network behavior. This individual will leverage advanced tools, including AI and SIEM, to deliver timely, efficient solutions across multiple operating systems and applications, with a strong focus on cybersecurity and endpoint management.
Position
Contract Role
Responsibilities
Saikiran@dstechnologiesinc.com
Thanks
DS Technologies - Team
DS Technologies Inc. is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment for all employees and applicants for employment and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic in accordance with applicable federal, state, and local laws. We actively seek to build a workforce that reflects the communities we serve and encourage applicants from all backgrounds to apply.
DS Technologies Inc is looking for Technical Support Specialist role for one of our premier clients.
Job Title: Technical Support Specialist
Location: Indianapolis IN, USA (In-person preferred)
Industry: Information Technology / Cybersecurity
Job Category: Technical Support / IT Support
Overview
We are seeking a highly motivated and experienced Technical Support Specialist to manage, troubleshoot, and optimize endpoint systems and network behavior. This individual will leverage advanced tools, including AI and SIEM, to deliver timely, efficient solutions across multiple operating systems and applications, with a strong focus on cybersecurity and endpoint management.
Position
Contract Role
Responsibilities
- Drive strategic alignment across teams to support cybersecurity initiatives
- Troubleshoot and manage client and server systems
- Use logs, vendor data, and AI tools to analyze application/network behavior
- Document technical behavior and clarify cyber risks to stakeholders
- Collaborate cross-functionally across IT, operations, and vendors
- Deliver on expected timelines and communicate progress effectively
- Balance business needs with cyber risk
- 2 years of experience in technical support or IT systems
- Strong knowledge of iOS, MacOS, and Windows systems
- Expertise in Microsoft 365, endpoint software, and device management
- Proficiency in analyzing network/application behavior via logs
- Understanding of cybersecurity risks and mitigation strategies
- Strong interpersonal, communication, and problem-solving skills
- Experience with AI tools and data-driven troubleshooting
- Familiarity with SIEM systems
- Relevant certifications: CISSP, CISM, CCNP Security
- Experience in data science and IT compliance
- In-person preferred in Indianapolis
- Work across global teams and time zones
- Strong emphasis on cybersecurity, troubleshooting, and documentation
- Must have 2 years of relevant experience
- Must be technically proficient across multiple OS and cybersecurity tools
- Must demonstrate ability to work independently and with cross-functional teams
Saikiran@dstechnologiesinc.com
Thanks
DS Technologies - Team
DS Technologies Inc. is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment for all employees and applicants for employment and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic in accordance with applicable federal, state, and local laws. We actively seek to build a workforce that reflects the communities we serve and encourage applicants from all backgrounds to apply.
