What are the responsibilities and job description for the Associate Technical Support Specialist position at Tap Growth ai?
🌟 We're Hiring: Associate Technical Support Specialist! 🌟
We are seeking a dedicated Associate Technical Support Specialist to provide exceptional technical assistance and resolve customer issues. The ideal candidate will have strong problem-solving skills, technical expertise, and excellent communication abilities to support our clients and ensure seamless product experiences.
📍 Location: Indianapolis, IN
⏰ Work Mode: Work From Office
💼 Role: Associate Technical Support Specialist
Pay Scale: $39, 936 – $49, 920 (Dependent on Experience)
What You'll Do
∙ As an Associate Technical Support Specialist, you will serve as a support liaison between the company and our customers.
∙ This role supports customers in both the United States, United Kingdom and Ireland.
∙ Answers overflow customer calls 24/7/365 from all business areas directly, often during critical customer times
(ex. long hold times or when after-hours support is needed), and will coordinate internally for appropriate technical
experts to contact customers.
∙ Answers all after-hours, weekend, and holiday calls for the UK/Ireland Affiliate and coordinate internally for
appropriate technical experts to contact customer
∙ Perform after-hours dispatching, engaging with field personnel nationwide
What We're Looking For
✅ Associate’s degree (or equivalent military training).
✅ Formal Or Informal Leadership Experience Preferred.
✅ 2 years of relevant experience preferred.
Ready to make an impact? 🚀 Apply now and let's grow together!
We are seeking a dedicated Associate Technical Support Specialist to provide exceptional technical assistance and resolve customer issues. The ideal candidate will have strong problem-solving skills, technical expertise, and excellent communication abilities to support our clients and ensure seamless product experiences.
📍 Location: Indianapolis, IN
⏰ Work Mode: Work From Office
💼 Role: Associate Technical Support Specialist
Pay Scale: $39, 936 – $49, 920 (Dependent on Experience)
What You'll Do
∙ As an Associate Technical Support Specialist, you will serve as a support liaison between the company and our customers.
∙ This role supports customers in both the United States, United Kingdom and Ireland.
∙ Answers overflow customer calls 24/7/365 from all business areas directly, often during critical customer times
(ex. long hold times or when after-hours support is needed), and will coordinate internally for appropriate technical
experts to contact customers.
∙ Answers all after-hours, weekend, and holiday calls for the UK/Ireland Affiliate and coordinate internally for
appropriate technical experts to contact customer
∙ Perform after-hours dispatching, engaging with field personnel nationwide
What We're Looking For
✅ Associate’s degree (or equivalent military training).
✅ Formal Or Informal Leadership Experience Preferred.
✅ 2 years of relevant experience preferred.
Ready to make an impact? 🚀 Apply now and let's grow together!
Salary : $39 - $49
