What are the responsibilities and job description for the Technical Product Support Specialist position at Calumet?
Who are we?
At Calumet we deliver innovative specialty products trusted by companies across the globe. We are the foundation to everyday essential products that help millions of people live and thrive. We are headquartered in Indianapolis and have numerous production locations in the US. We are customer focused and utilize our values of collaboration and entrepreneurship to grow the business. We offer a dynamic, high-performance environment where team members can have real input and impact on our business. If you're ready to roll up your sleeves, treat the business as if it is your own and add value accordingly, come see why we're Calumet Proud!
About Us:
Calumet is a leading producer of specialty hydrocarbon products, serving a wide range of industries with innovative solutions. Our commitment to excellence and customer satisfaction drives our success in the Specialty and Performance Brands product lines, as well as downstream lubrication formulation applications.
Position Summary:
We are seeking a Technical Product Support Specialist to join our team and provide expert technical and scientific support across Calumet's product offerings. This role is ideal for a seasoned professional with a strong background in petroleum base oils, petrochemical refining, and lubrication products. You will serve as a technical and regulatory voice, helping to develop product and application knowledge and supporting both internal teams and external customers.
Key Responsibilities:
- Provide technical and regulatory guidance on Calumet products, practices, and processes.
- Respond to customer inquiries regarding product characteristics, handling, degradation, and performance.
- Build and maintain strong technical relationships with customers to identify opportunities for expanded support.
- Attend customer and internal site visits as a technical expert to support sales initiatives.
- Coordinate customer requests with manufacturing capabilities to develop new or revised products.
- Resolve customer concerns related to product quality or performance.
- Participate in cross-functional teams to improve products and processes.
- Support market development efforts by sharing new application and product knowledge.
- Collaborate with international organizations for information exchange.
- Assist in managing product specifications and documentation.
Required Qualifications:
- Bachelor's degree in Chemistry, Chemical Engineering, or a related field.
- 5-7 years of experience in petroleum base oils, petrochemical refining, lubrication products, and laboratory testing.
- Willingness to travel 10-15% for customer visits, refinery support, and technical committee participation.
Preferred Qualifications:
- STLE OMA I certification highly desirable.
- Broad knowledge of petroleum products and applications, especially base oils, lubricants, and waxes.
- Experience with white mineral oils, petrolatum, gelled hydrocarbons, hydrocarbon solvents, asphalts, and fuels.
- Strong client-facing experience in a refinery or laboratory setting.
Why Join Us?
At Calumet, you'll be part of a collaborative team that values innovation, technical excellence, and customer success. We offer competitive compensation, professional development opportunities, and a chance to make a meaningful impact in the specialty hydrocarbon industry.
Apply Today!
If you're ready to bring your expertise to a dynamic and growing organization, we'd love to hear from you.
Salary and benefits commensurate with experience. We are an equal opportunity employer including disability and veteran. All offers of employment are conditioned upon successfully passing a drug test.
