Salesforce Experience and Service Cloud Architect

Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction.

Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters.

Here are the job details

Job Title Salesforce Experience and Service Cloud Architect

Job Location Cincinnati, OH [Onsite Work]

Duration 12 Months [Potential Extensions]

Rate : $90/hr on c2c

Experience : 15 Years minimum

Job Description

Key Responsibilities

• Design end-to-end Salesforce solutions across Service Cloud and Experience Cloud with scalability, performance, security, and maintainability in mind.

• Apply Salesforce architecture best practices, design patterns, and platform capabilities to meet business and technical requirements.

• Develop Salesforce functionality using Apex, Lightning Web Components (LWC), Java Script, SOQL/SOSL, and Flows.

• Build and maintain Experience Cloud portals for customers, partners, or external users.

• Implement Service Cloud features including Case Management, Omni-Channel, Knowledge, and digital engagement channels.

• Hands-on experience delivering Salesforce Service Cloud omnichannel solutions integrated with various salesforce Cloud, supporting voice and digital channels.

• Design and implement integrations using REST/SOAP APIs, platform events, and middleware.

• Own technical delivery end-to-end including design documentation, development, testing, deployment, and support.

• Follow Dev Ops and CI/CD best practices using Salesforce DX and version control.

• Communicate clearly with business and technical stakeholders and operate independently.

• Ability to manage user stories, defects, and tasks while collaborating with cross-functional teams

Required Qualifications

• 7 years of hands-on Salesforce development experience.

• Strong experience with Salesforce Service Cloud.

• Experience developing solutions using Experience Cloud.

• Strong proficiency in Apex, Lightning Web Components, Java Script, SOQL/SOSL, Salesforce security, and data modelling.

• Proven experience delivering system integrations using APIs and event-driven patterns.

• Excellent communication and stakeholder management skills.

• Ability to work independently and own delivery from design through production.

Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment.