What are the responsibilities and job description for the Shop Administrative Assistant position at Drive Happy Auto Sales & Repair?
About us
Drive Happy Auto Sales & Repair is a small business in Nampa, ID. Our dealership is founded on trust and integrity. We pride ourselves on being a cut above the rest with our unrelenting commitment to customer service. Our employees are our greatest asset and we offer an array of various benefits, including a company-wide profit sharing program and paid time off.
DUTIES/RESPONSIBILITIES:
- Scheduling and Appointment Coordination: Utilize your exceptional organizational skills to efficiently schedule appointments for vehicle repairs and maintenance. Coordinate with customers and technicians to ensure timely service.
- Administrative Support: Take charge of managing the flow of paperwork and bookkeeping within the shop. This includes accurately documenting repair orders, invoices, and insurance claims. Maintain organized records to ensure easy accessibility of information.
- Warranty Claims Processing: Communicate effectively with Warranty company to provide necessary information and documentation for the smooth processing of claims. Collaborate closely with Elite Warranty representatives to ensure all requirements are met, expediting the claims process and enhancing customer satisfaction.
- Check in all new inventory and upload necessary data to our software systems.
- Customer Assistance: Provide friendly and professional assistance to customers, addressing inquiries and concerns promptly and courteously. Ensure a positive experience for customers throughout the repair process by keeping them informed and maintaining open lines of communication.
- Parts and Fluids Coordination: Collaborate with the parts department to ensure the timely availability of required materials and components for repairs. Maintain effective communication. This will include ensuring core parts are returned for applicable company credit.
- Workflow Management: Work closely with the shop manager and technicians to maintain an efficient workflow.
- Safety and Compliance: Uphold and enforce the company's safety protocols to ensure a secure and hazard-free environment for both staff and customers. Adhere to relevant regulations and guidelines to maintain compliance within the industry.
Skills needed:
- Organization
- Computer
- Attention to detail
- Knowledge of automobiles (preferred)
- Excel
- Communication
- Data entry
Job Types: Full-time, Part-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Ability to Commute:
- Nampa, ID 83687 (Required)
Ability to Relocate:
- Nampa, ID 83687: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $22