Room Attendant (Full-Time, PM)

theWit Chicago

theWit Chicago is a luxury lifestyle hotel located in the heart of downtown, known for its vibrant energy, contemporary design, and elevated guest experiences. Featuring multiple dynamic dining venues, including a rooftop lounge, upscale restaurant, and extensive banquet spaces, the hotel blends modern hospitality with a strong culinary focus. As part of a globally recognized brand, theWit Chicago offers a fast-paced, high-performance environment where creativity, service excellence, and innovation are at the forefront.

Position Overview – Room Attendant

The Room Attendant plays a key role in delivering theWit’s guest experience by ensuring guest rooms and suites are impeccably clean, well-maintained, and thoughtfully prepared for each arrival. This position upholds brand standards for cleanliness, safety, and presentation while responding to guest needs in a friendly, efficient, and professional manner.

Position details

• Department: Housekeeping
• Reports To: Executive Housekeeper / Housekeeping Manager
• FLSA Status: Non-exempt
• Schedule: Second Shift (PM), including weekends and holidays based on business levels

Responsibilities:

• Clean and service assigned guest rooms and suites daily, following theWit and Hilton brand standards and room checklists.
• Make beds, change linens, replace towels and terry, and ensure correct par levels and placement of amenities and collateral.
• Clean and sanitize bathrooms, including toilets, tubs/showers, sinks, mirrors, fixtures, and floors, ensuring a hygienic and odor-free environment.
• Dust and polish furniture, fixtures, and surfaces; vacuum carpets and rugs; sweep and mop hard floors.
• Replenish guestroom supplies such as bath amenities, tissues, toilet paper, glassware, coffee/tea, and in-room collateral according to standard.
• Remove trash, soiled linen, room service items, and lost-and-found articles from guest rooms and hallways, handling items per hotel policy.
• Inspect room condition, furnishings, fixtures, and equipment and promptly report maintenance, safety, or security issues to leadership.
• Ensure all assigned rooms are “guest-ready” by the end of the shift, meeting productivity and quality targets set by the department.
• Respond to guest requests and inquiries with courteous, timely, and solution-focused service, escalating concerns to a supervisor when needed.
• Respect guest privacy and security, following key control procedures and “Do Not Disturb” / “Make Up Room” guidelines at all times.
• Maintain cleanliness and organization of housekeeping carts, closets, and service areas.
• Follow all safety, security, and chemical-handling procedures in compliance with OSHA, brand, and hotel policies.

Qualifications

• Prior hotel or residential housekeeping/room attendant experience preferred; luxury or boutique hotel experience a plus.
• Ability to work efficiently in a fast-paced environment with strong attention to detail and high standards of cleanliness.
• Reliable, self-motivated, and comfortable working both independently and as part of a team.
• Basic English communication skills to understand instructions, safety information, and respond to guest needs.
• Must be able to work a flexible schedule, including weekends and holidays, based on business needs.

Work Environment:

• Ability to stand, walk, bend, push, and pull for the majority of the shift.
• Ability to lift, push, and pull up to approximately 25–30 pounds (e.g., linen bags, supply carts, vacuum).
• Frequent reaching, stooping, kneeling, and crouching to clean low and high areas.
• Ability to work with cleaning chemicals safely and use required personal protective equipment as directed.

Compensation:

$26.00 per hour.

Benefits:

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Our offerings include:

• Medical Plans: Choice of three plans to meet your healthcare needs.
• Dental Plans: Two options for dental coverage.
• Vision Insurance: Coverage for routine eye care and eyewear.
• Paid Time Off (PTO): To support work-life balance.
• Accident/Hospital Indemnity/Critical Illness plans (new for 2026).
• 401(k) Retirement Plan: Plan for your future with employer contributions.
• Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.
• Life and AD&D Insurance: Employer-provided coverage with additional voluntary options.
• Short-Term Disability (STD): Employer-provided coverage to support you during temporary disability.
• Voluntary Long-Term Disability (LTD): Additional protection for extended disability.
• Commuter Benefits: Save on transit and parking expenses.
• Pet Insurance: Options to support your furry family members.
• Hilton travel discounts and employee room rates worldwide
• Career growth and training opportunities
• Access to wellness programs and employee appreciation events

Please note that eligibility for certain benefits may vary depending on your employment status. Detailed information, including plan summaries and enrollment instructions, will be provided during onboarding or upon request. This summary complies with applicable state laws and is subject to change based on legislative updates or company policies.

E-Verify Participation:

theWit Hotel participates in the U.S. Department of Homeland Security E-Verify program to confirm the employment eligibility of all newly hired employees.

Equal Employment Opportunity:

theWit Hotel and ROOF on theWit are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other protected characteristic under applicable law.

Salary : $26