Patient Care Coordinator

Drahos Physical Therapy is searching for a great Patient Care Coordinator to provide top-tier customer service and manage our front desk to help the practice expand into its new office space.

Drahos PT's ideal candidate is detail oriented and particular, organized and efficient, kind and personable, reliable and consistent. Ideally they have at least 1 year of experience performing administrative, customer service, or hospitality duties. They must be outgoing and empathetic with an ability to connect with clients and discuss personal topics revolving around pelvic floor physical therapy which can include bladder and bowel issues, pelvic pain, and sexual dysfunction.

Additionally, the perfect candidate must be comfortable taking phone calls and contacting new clients to discuss services and schedule physical therapy evaluations and treatment appointments. Being highly organized and having the ability to task-switch throughout the day is vital. This role requires talking to current and potential clients, physicians and other referral sources, attending to walk-in clients, collaborating with partnering organizations and helping to maintain a community presence.

Specific Job Duties

• Greet clients and answer calls with a professional and caring manner
• Manage general front desk duties including a variety of computer-based work
• Handle scheduling and calendar management with web-based systems
• Perform data entry, filing, and document proofreading to maintain accurate client records
• Prioritize client privacy throughout all care
• Maintain office inventory and order supplies
• Provide excellent customer support by addressing inquiries promptly, offering assistance, and ensuring a positive experience for all contacts
• Create and manage in-house marketing
• Assist with developing marketing tasks in the community
• Maintain the treating physical therapist's schedule
• Organize clinic metrics in excel spreadsheets
• Resupply inventory
• Light cleaning
• Additional tasks as needed

Qualifications

• High school diploma
• Ideally, at least 1 year of administrative, customer service, or hospitality experience
• Availability to work evenings
• Reliable transportation to ensure punctuality
• Strong computer skills and ability to learn new systems including the following: PracticeQ, Google Workspace, Canva, Google Sheets, Proton Mail, Gmail, Square, Quo, social media apps, and additional software/apps as needed
• Ability to demonstrate excellent time management skills along with attention to detail in all tasks

Specifics

• Open to part-time and full-time 
• Hourly rate $20-$25 depending on experience
• MUST be 100% comfortable talking on the phone and being able to discuss pelvic health issues with clients of all genders, including transgender clients. These topics are sensitive and require a specific sensibility to make clients feel safe and welcome.

Additional Benefits

• Paid time off for full time employees
• Paid sick leave
• Paid training
• Health care stipend for full time employees
• While the vast majority of work is in-person, there is a small amount of work-from-home flexibility