What are the responsibilities and job description for the Audiology Patient Care Coordinator position at Sussex Audiology Services?
Sussex Audiology Services is seeking a patient care coordinator for our Newton office. This is a Full-Time position with various schedules between 9:00 a.m. to 6:00 p.m., Monday – Friday.
For this position to be a good fit, there are a few qualities we require candidates to possess:
· Basic computer literacy skills -- MS Office (Word, Excel, Outlook). We will train to use our user-friendly data Office Management Software.
· Excellent customer service skills and must enjoy working with the public.
· Excellent oral and written communication skills
· Well-versed in English language with good articulation and volume -- Many of our patients are hearing-impaired and you may be asked to speak up or repeat yourself, especially over the phone.
· Patience and politeness -- Again, you may be asked to repeat yourself often or need to speak slowly and clearly, while being understanding and compassionate of others' disabilities.
· Courtesy and a caring, pleasant demeanor -- Essential as you will be the first person our patients see when they arrive, or speak to when they call
· Attention to detail -- To ensure we provide optimal care and keep accurate records
· Ability to establish and maintain a professional rapport with patients and co-workers
· Effectively handle multiple incoming telephone lines with the ability to answer general questions and schedule appointments for Audiologist
· Heavy patient traffic - meet and greet appointments and walk-ins requesting hearing aid assistance
· Assist audiologist with clerical work and other tasks as necessary upon request
· Familiarity with basic medical terminology
Education and Experience: High School Diploma or equivalent. Experience in an environment with an emphasis on sales and customer interaction. Experience working with senior population and/or insurance billing is a plus.
Pay: $19.00 - $23.00 per hour
Benefits:
- Paid time off
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $19 - $23