Client Services Consultant

Dragonfly Health - A great place to land 

Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states.

Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.

We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.

Dragonfly Health is our name for a reason.

The dragonfly is symbolic of the transformational impact we’re making on the industry, our people, and the lives we touch. We are a guiding force for what’s ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises. 

Whatever it takes. Wherever it takes us. 

What we offer

• Competitive Pay
• Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.) 
• Growth Opportunity and Career Advancement
• Agile and Adaptable team culture
• Innovative and revolutionary technology solutions
• A higher calling to provide quality patient care

See how Dragonfly Health is transforming the world of hospice and post-acute care.

What you will do

• Build and maintain client relationships through calls, emails, and in-person meetings while documenting interactions in CRM.

• Attend conferences and client meetings to strengthen relationships and generate leads for prospective clients.

• Manage client contracts, ensuring renewals and agreements align with company goals and client needs.

• Collaborate with internal teams to support smooth client implementation and provide ongoing education.

• Monitor client progress, claims, and provider interactions, offering insights and recommendations for improvement.

What we look for

• Education: Bachelor’s degree in Marketing, Finance, Business, Healthcare, or a related field.

• Experience: At least one year in sales or account management; 3-4 years preferred. Hospice, healthcare, or DME industry experience is strongly preferred.

• Sales & Client Management: Strong knowledge of sales communication techniques, value-based selling, and account management.

• Project & Training Experience: Experience managing projects from inception to implementation and conducting training sessions preferred.

• Industry Knowledge: Familiarity with hospice, PACE, SNF, and durable medical equipment operations.

• Skills: Excellent communication, presentation, and interpersonal skills; strong time management and organizational abilities.

• Work Environment: Ability to work independently from a home or corporate office to achieve objectives.

Why Client Service Consultants are important

This position is crucial for building and maintaining strong client relationships, ensuring exceptional service delivery, and driving business growth. By acting as a key liaison between the company and its clients, this role helps identify customer needs, provide tailored solutions, and enhance overall satisfaction. Additionally, it supports sales efforts, account management, and client training, ensuring smooth implementation and ongoing success. With expertise in healthcare, hospice, and durable medical equipment, this position plays a vital role in optimizing operations, driving revenue, and fostering long-term partnerships.

Let's soar together