What are the responsibilities and job description for the Plastic Surgery Call Center Representative position at Dr. Miami Plastic Surgeon?
Role Description
This is a full-time hybrid role for a Plastic Surgery Call Center Representative, located in Miami, FL with some work-from-home flexibility, during the evening hours (2pm-10pm). The representative will be responsible for managing inbound and outbound calls, scheduling appointments, providing information about services, and ensuring customer satisfaction. Daily tasks include addressing patient inquiries, resolving issues, and maintaining patient records accurately. The role requires strong customer service and communication skills.
Qualifications
- Customer Service Representatives and Customer Support skills
- Minimum 1 year working at a plastic surgery practice
- Strong Customer Satisfaction and Interpersonal Skills
- Proficiency in Computer Literacy
- Excellent verbal and written communication skills
- Ability to work independently and in a team environment