Office Assistant - Floater

The Office Assistant/Floater provides administrative, clerical, operational, and student support to ensure the effective daily functioning of Dr. Howard Fuller Collegiate Academy (HFCA).

The position is primarily based in the school office and serves as a flexible resource to support the needs of the campus. The Office Assistant/Floater assists with front-office operations, student and family services, and administrative tasks.  Based on daily staffing and operational needs, the position may also provide temporary classroom support, student supervision, or coverage in other areas of the building.

This position requires flexibility, professionalism, strong organizational skills, confidentiality, and the ability to transition between responsibilities throughout the school day.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Front Office & Clerical Support

• Provide daily administrative and clerical support to the school office and leadership team.

• Welcome students, families, staff, visitors, and community members in a professional and customer-service-oriented manner.

• Answer and direct incoming telephone calls and respond to general questions within the scope of the position.

• Assist with student check-in and check-out, late arrivals, early dismissals, and other front-office processes.

• Support the maintenance of accurate attendance records and related documentation.

• Complete copying, scanning, filing, data entry, document preparation, and other general office tasks.

• Assist with preparing and distributing school communications, forms, student materials, and other documents.

• Maintain organized electronic and physical files.

• Assist with scheduling, calendars, meetings, and other administrative needs as assigned.

• Maintain confidentiality when handling student, family, employee, and organizational information.

Floater & Campus Coverage

• Provide front-office coverage during staff breaks, meetings, absences, or other periods when additional support is needed.

• Provide temporary classroom support or coverage when an Education Assistant or other support staff member is unavailable.

• Assist teachers with classroom organization, instructional materials, and student needs when assigned.

• Support student supervision during arrival, dismissal, breakfast/lunch, recess, passing periods, hallway transitions, assemblies, and other schoolwide activities.

• Provide additional support during staff shortages or other unexpected operational needs.

Student & Family Support

• Provide students and families with courteous and professional assistance.

• Direct students and families to the appropriate staff member or department when additional assistance is required.

• Assist students who report to the main office for routine needs while following established school procedures.

• Support positive student behavior and reinforce HFCA expectations throughout the building.

• Maintain appropriate professional boundaries with students.

• Immediately communicate student safety, behavioral, or other significant concerns to the appropriate staff member or school leader.

• Support a welcoming, safe, organized, and student-centered school environment.

School Operations & Events

• Assist with schoolwide events, family events, professional development, enrollment activities, and other campus initiatives as assigned.

• Support the preparation and organization of materials for meetings, events, and school programs.

• Assist with maintaining an organized and professional front-office environment.

• Help monitor and maintain office and school supplies and communicate supply needs to the appropriate staff member.

• Participate in required meetings, professional development, training, and school activities.

• Follow established procedures related to visitors, student release, emergency situations, and campus safety.

• Perform other duties consistent with the purpose and responsibilities of the position as assigned.

Professional Expectations

• Maintain regular and punctual attendance and be ready to work at the scheduled start time.

• Demonstrate professionalism when interacting with students, families, colleagues, leadership, and visitors.

• Maintain confidentiality and exercise discretion when working with sensitive information.

• Demonstrate flexibility and a willingness to respond to changing campus needs.

• Communicate effectively and promptly with supervisors and colleagues.

• Follow supervisory direction and HFCA policies, procedures, and professional expectations.

• Demonstrate patience, sound judgment, and professionalism when working in a fast-paced school environment.
• Contribute positively to the culture and mission of HFCA.

QUALIFICATIONS & REQUIREMENTS

Required Qualifications

• High school diploma or equivalent.

• Basic computer proficiency, including email, word processing, spreadsheets, and electronic recordkeeping.

• Strong written and verbal communication skills.

• Strong organizational and time-management skills.

• Ability to manage multiple priorities and adapt to changing assignments.

• Ability to maintain confidentiality and handle sensitive information appropriately.

• Ability to work effectively with students, families, staff, and school leadership.

• Ability to work independently and collaboratively in a fast-paced school environment.

• Ability to learn and use HFCA’s school and administrative systems.

• Must successfully complete all required background checks and employment requirements.

Preferred Qualifications

• Previous administrative, clerical, or customer service experience.

• Previous experience in a school, childcare, or student-support setting.

• Experience working with children or adolescents.

• Experience maintaining records and providing office or operational support.

Knowledge, Skills & Abilities

• Strong customer service and interpersonal skills.

• Ability to remain calm, professional, and solution-oriented.

• Ability to follow established policies, procedures, and supervisory direction.

• Sound judgment and attention to detail.

• Flexibility to support changing campus needs and assignments.

• Ability to receive and respond appropriately to feedback and direction.

Physical & Work Environment Requirements

• Ability to sit, stand, and move throughout the school building for extended periods.

• Ability to transition between classrooms, offices, common areas, and other assigned spaces.

• Ability to operate computers and standard office equipment.
• Ability to work effectively in an active school environment with frequent interruptions.