What are the responsibilities and job description for the Event Staff - Supervisor position at DPAC?
Event Staff - Supervisor Job Description
Please note: we hire for this role on a rolling basis, typically aligned with upcoming event needs. As a result, outreach may occur several weeks after you apply. If your availability changes or you are no longer interested in being considered for this role, please feel free to let us know.
Join Team DPAC as an Event Staff Supervisor where you’ll be among the first to greet our guests, providing excellent customer service during our exciting performances. Whether it’s a sold-out concert or comedy show or a blockbuster Broadway Production, you’ll be one of our unsung heroes working to ensure everyone has a positive and enjoyable guest experience. Event Staff Supervisors are knowledgeable of venue policies and procedures and play a key leadership role at all DPAC events.
Come be a part of creating unforgettable moments at DPAC!
What you’ll do:
• Leadership: Oversee assigned area’s event staff team, providing them with key event details and coaching them on best practices.
• Customer Service Approach: Lead by example in providing excellent customer service with a warm and welcoming smile as guests navigate the lobbies and seating area.
• Guidance and Assistance: Provide directional assistance and guidance to guests, answering questions about seating, performance schedules, and amenities.
• Crowd Control: Assist with crowd control management and security as needed.
• Safety: Monitor lobbies and seating area to ensure a safe and comfortable environment for guests.
• Problem Solving: Provide solutions for guest questions and concerns when needed.
What you’ll bring:
• Proactive: Anticipate guest needs by observing body language and being ready to offer assistance with a friendly disposition.
• Excellent Communicator: Strong interpersonal skills to effectively communicate with staff, guests, and leadership.
• Adherence to Protocols: Commit to following safety and security protocols and guidelines.
• Problem Solver: Take initiative in resolving issues while maintaining a calm, guest-first attitude.
• Ability to Work Under Pressure: Maintain a calm and professional demeanor to contribute to a positive guest experience, even in challenging situations.
Requirements:
• Physical Requirements
o Possess effective vision and communication skills through speech and listening.o Ability to stand, walk, and climb stairs throughout a shift.o Ability to work in a variety of environments both outdoors and indoors including heights, darkened corridors, loud noise, flashing lights, and haze effects.
• Additional Requirements
o Available for flexible hours year-round, including evenings, weekends, and holidays.o High school Diploma or GED.o Reliable transportation to Durham, NCo Access to mobile device such as tablet, personal computer, smartphone for scheduling.o Must be at least 18 years old.o Legally able to work in the United States
Requirements
To Apply:
Please submit a resume and cover letter highlighting relevant leadership experience and your commitment to delivering exceptional guest service.