What are the responsibilities and job description for the Event Staff - Usher position at DPAC?
Event Staff - Usher
Please note: we hire for this role on a rolling basis, typically aligned with upcoming event needs. As a result, outreach may occur several weeks after you apply. If your availability changes or you are no longer interested in being considered for this role, please feel free to let us know.
Join Team DPAC as an Usher where you’ll be among the first to greet our guests, providing excellent customer service
during our exciting performances. Whether it’s a sold-out concert or
comedy show or a blockbuster Broadway Production, you’ll be one of our unsung
heroes working to ensure everyone has a positive and enjoyable guest experience. As
an Usher, you’ll also be the smiling face to our guests, ready to answer
questions and lend a helping hand.
Come be a part of creating unforgettable moments at
DPAC!
What you’ll do:
- Customer
Service Approach: Provide excellent customer service with a warm and
welcoming smile as guests navigate the lobbies and seating area.
- Guidance
and Assistance: Provide directional assistance and guidance to guests,
answering questions about seating, performance schedules, and amenities.
- Crowd
Control: Assist with crowd control and security as needed.
- Safety: Monitor lobbies and seating
area to ensure a safe and comfortable environment for guests.
What you’ll bring:
- Proactive:
Anticipate guest needs by observing body language and being ready to offer
assistance with a friendly disposition.
- Adherence
to Protocols: Commit to following safety and security protocols and
guidelines.
- Ability
to Work Under Pressure: Maintain a calm and professional demeanor to
contribute to a positive guest experience, even in challenging situations.
While your job description provides a roadmap for
your role, it’s not set in stone. We value adaptability. So, there may be times
when we’ll ask you to try something new, contributing beyond your regular
duties.
Requirements
Physical Requirements:
- Possess effective vision and communication skills through speech and
listening.
- Ability
to stand, walk, and climb stairs throughout a shift.
- Ability to work in a variety of
environments including heights, darkened corridors, loud noise, flashing
lights, and haze effects.
Additional Requirements:
- Available
for flexible hours year-round, including evenings, weekends, and holidays.
- High
school Diploma or GED.
- Reliable
transportation to Durham, NC.
- Access
to a mobile device such as tablet, personal computer, smartphone for
scheduling.
- Must
be at least 18 years old.
- Legally
able to work in the United States.
Requirements
A resume outlining your experience and qualifications is required.
A cover letter detailing why you’re a great fit for this position is also required.